Business Analyst

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

We are looking for a proactive and technically skilled Business Analyst to join our Change and Technology team. You’ll work closely with stakeholders across the business to understand needs, define requirements, and help design scalable, controlled solutions—particularly leveraging Salesforce and other digital tools.

This role is ideal for someone with a recent business degree or experience in finance/tech environments who thrives in a fast-paced setting and is passionate about driving operational excellence through automation and process improvement.

This is a hands-on role for someone who enjoys solving problems, collaborating across teams, and delivering meaningful change.

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities:

Education

• Recent degree in Business, Information Systems, or related field

Experience

• 1–3 years work experience, preferably in banking/ finance or fast-paced tech environment. Demonstrated ability to manage workload effectively while maintaining a strong commitment to meeting project deadlines and delivery milestones.

Technical

• Proficiency in business analysis tools, Salesforce (or willingness to learn), Figma

Process

• Strong understanding of process mapping, workflow automation, and control frameworks

Communication

1. Excellent verbal and written communication skills; stakeholder management experience

·       Analyse and document current business processes to identify inefficiencies and opportunities for automation.

·       Design and support implementation of streamlined workflows that enhance control and scalability.

·       Champion continuous improvement initiatives across the business.

·       Gather, document, and validate business and technical requirements.

·       Translate stakeholder needs into functional specifications and user stories.

·       Support testing and implementation phases to ensure solutions meet business objectives.

·       Liaise directly with internal stakeholders to understand pain points and improvement opportunities.

·       Facilitate workshops, interviews, and feedback sessions to shape solutions.

·       Communicate clearly and confidently with both technical and non-technical audiences.

·       Work with Salesforce workflows, automations, and process builder tools (prior experience preferred).

·       Assist in designing and testing Salesforce-based solutions to support business operations.

·       Use Figma to create wireframes, process maps, and visual documentation.

·       Collaborate with designers and developers to ensure user-friendly, intuitive solutions.