Fitness Front Desk Attendant - Part-time Nights and weekends

The Clifton is a vibrant and growing fitness center located at Druid Hills Golf Club, dedicated to providing a welcoming and supportive environment for our members to achieve their fitness goals. We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Fitness Front Desk Attendant. 

The Fitness Desk Associate is the face of our gym, responsible for providing exceptional customer service, managing front desk operations, and promoting a positive and engaging atmosphere. This role involves greeting members, answering inquiries, processing memberships, and assisting with various administrative tasks to ensure smooth and efficient operations. 

Responsibilities: 

• Customer Service: 

• Greet and welcome members and guests with a positive and professional attitude. 

• Answer phone calls, emails, and inquiries promptly and efficiently. 

• Address member concerns and resolve issues in a timely and effective manner. 

• Provide information about gym facilities, programs, and services. 

• Administrative Tasks: 

• Process membership registrations, renewals, and cancellations. 

• Manage member accounts and update information as needed. 

• Process payments and maintain accurate records. 

• Schedule appointments and manage bookings for personal training and group classes. 

• Maintain a clean and organized front desk area. 

• Replenish food, beverages and retail merchandise. 

• Sales & Promotion: 

• Promote fitness services, group classes, and gym merchandise.  

• Inform members about special offers and promotions. 

• Assist with tours of the facility. 

• General Support: 

• Assist with other duties as assigned by management. 

• Maintain a clean and organized fitness center environment. 

• High school diploma or equivalent required. 

• Excellent customer service and communication skills. 

• Strong organizational and time management skills. 

• Proficiency in computer software and data entry. 

• Ability to work independently and as part of a team. 

• Experience in a customer-facing role preferred. 

• Passion for fitness and a commitment to promoting a positive and healthy environment.