Resident Engagement Coordinator

Title: Resident Engagement Coordinator

State Role Title: Security Officer IV

Hiring Range: $44,100 - $50,715

Ensure security and safety by providing sight and direct supervision to residents engaging in incentives activities and programmatic offerings, intervene in behavioral crisis situations to ensure safety through the use of de -escalation strategies and techniques, use team observations of residents’ behavior and their adjustment to programs and processes this information with the entire team during weekly team meetings to create strategies for improvement, and provides behavioral coaching to residents, in accordance with program guidelines.

All new hires will be required to complete a mandatory five-week basic skills training located at the Virginia Public Safety Training Center in Hanover, Virginia. Training is typically held Monday-Friday, beginning at 8:00 a.m. and ending at 5:00 p.m. each day.

Additional desirable skills (not limited to):

• →Experience utilizing evidence-based strategies to engage residents and motivate desired performance.
  
• →A background in youth development, criminal justice, social sciences, or related field.
  
• →Experience utilizing PBIS, Motivational Interviewing, EPICS, Anger Replacement Training, basic behavior management, mental health first aid, trauma-informed care, and mindfulness training desired.
  
• →Demonstrated ability to quickly assess situations and provide the appropriate response, Selected applicant(s) for this position are subject to a background investigation and pre-employment drug screen.
  
• →Must complete Department of Juvenile Justice’s mandated training and certifications.
  
• →Requires in-person, face to face work with the public to include staff and/or juveniles in our care.
  
• →Requires participation in collaborative/multidisciplinary staff meetings.

Minimum Qualifications

• →Customer service experience
• →Working knowledge of safety and security procedures
• →Familiarity with conflict resolution and verbal intervention techniques
• →Demonstrated ability to write and review reports
• →Experience performing physical intervention (restraint) techniques as required in accordance with procedure and training.
  

Additional Considerations

• →Prior experience facilitating group sessions with adolescents in direct care settings (e.g., group home, detention center, or non-secure residential setting).

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Application Process:
Individuals desiring to be considered for this position must submit a completed employment application or you may attach a resume before the position’s closing date. Applications received after the closing date will not be considered. Applications sent through postal mail, email, or fax will not be considered.

Applicants are encouraged to be specific regarding job-related knowledge, skills, and abilities.
You will be provided an email confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application. Status updates will not be provided via telephone or email.

Background & Pre-employment Screenings:
Selected applicants are subject to a background investigation and pre-employment drug screen. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (if required and relevant to employment); credit checks; and other checks based on the position.

Pre-employment medical screenings are required for some DJJ positions.



Reference Check: At least two references' names and contact information will be required from all finalists who advance in the selection process.

Driver License: A valid driver’s license is required of DJJ employees to operate a state-owned or leased vehicle.

Supplemental Questions:
You may be required to respond to position-specific questions at the end of this application. This information may help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Lay off Policy 1.3:
If you have been impacted by the DHRM Policy 1.3 layoff and have a valid Interagency Placement Screening Form (Yellow Card) or Preferential Hiring Form (Blue Card), it is necessary to submit the card before the closing date for this position. You can include the Card as an attachment with your state application.

DJJ Welcomes Veterans:
DJJ is committed to recruiting, hiring, and retaining qualified Veterans and their spouses. Veterans who are hired into state positions may be eligible to receive additional leave accruals based on their total years of service in the military, National Guard, or Reserve. If applicable, please submit form DD-214 with your state application.

The Commonwealth of Virginia welcomes all applicants authorized to work in the United States. Sponsorship is not provided; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work.

Reasonable Accommodations: Reasonable Accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact our Human Resources Department for further assistance.

Equal Opportunity Employer: The Department of Juvenile Justice practices fair and equal employment opportunities to all employees and applicants in accordance with applicable laws and regulations. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce. Qualified individuals with disabilities are encouraged to apply. It is our goal to foster a culture that demonstrates the principles of civility, diversity, opportunity, and inclusion.

Contact Information

Name: DJJ Talent Acquisition Team

Phone: Please email your questions to Porsha.Lewis@djj.virginia.gov

Email: Porsha.Lewis@djj.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 30 Sep 2026 Eastern Daylight Time
Applications close: 15 Oct 2026 Eastern Daylight Time

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