Customer Service Specialist

DIAG is a leading medical laboratory system in Vietnam with over 20 years of experience in diagnostics and medical testing. We offer a wide range of testing services – from basic to advanced – to help individuals detect health issues early, proactively monitor their well-being, and make informed medical decisions.

With modern laboratories certified to ISO 15189 standards, cutting-edge automation technology, a highly experienced team of professionals, and a network of over 40 branches across Ho Chi Minh City and other provinces, DIAG delivers convenient, fast, and reliable testing experiences. In addition, our home sample collection service allows customers to easily access high-quality healthcare anytime, anywhere.

We are gradually building a smart healthcare ecosystem aimed at enhancing the quality of life and promoting proactive health management for the Vietnamese community.

Establish and maintain good relationship with customer by:

-    Receive and respond to customer complaints, aiming to resolve the issue at the earliest

-     Analyze complaints to understand the root cause and identify trends or recurring problems

-     Communicate with other departments to resolve complaints, ensuring a consistent and fair approach 

-At least 01-year experience related in: Customer Service, Call Center.

-Excellent & clear communication skill.

-       Proven experience as a Complaints Manager or similar customer service role

-        Strong problem-solving abilities

-        Ability to work well under pressure and handle difficult situations

-Working experience in the medical industry is an advantage.

- English communication skill.

-Flexible with work schedules/shifts and work arrangements.

-Customer Service mindset.