Customer Service Specialist I

Chicagomid

Customer SupportCustomer Service Specialist

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Quick Summary

Overview

Location: Chicago, IL or Joliet, IL Employment Type: Full-Time Responsibilities Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.

Technical Tools

Customer SupportCustomer Service Specialist

Responsibilities

~1 min read

→Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
→Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
→Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
→Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
→Handle customer complaints or concerns in a professional manner and provide effective solutions.
→Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
→Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
→Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
→Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.

Requirements

~1 min read

Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
Comfortable using company software and databases to manage communications with drivers and customers.
Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
A reliable team player with a collaborative and customer-first mindset.
Bilingual in Korean and English.