Dialpad~4mo ago

Sr. Client Account Executive, Enterprise

United States·AnywhereRemotesenior

SalesOtherAccount ExecutiveClient Account Executive

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Quick Summary

Overview

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

Key Responsibilities

Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base…

Technical Tools

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About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Responsibilities

~1 min read

→Manage the full sales cycle for a dedicated portfolio of enterprise clients, collaborating closely with internal teams (Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing) and Dialpad Partners to drive customer base expansion.
→Partner with fellow Enterprise CAEs to identify leads for upsell and cross-sell opportunities, develop compelling quotes, and maintain effective client communication.
→Strategize account growth by crafting personalized account plans in alignment with monthly and quarterly sales objectives.
→Foster strong relationships with customers to understand their strategic goals and anticipate expansion requirements.
→Proactively generate leads and nurture a robust sales pipeline.
→Consistently achieve or surpass quarterly revenue targets.

7-10 years of sales experience in an ever-changing environment.
Proven success in meeting and exceeding revenue targets with either a New Business or Client Sales background.
Ability to communicate, present, and influence key stakeholders and decision-makers.
Experience providing timely and accurate forecasts to sales leadership.
Excellent time management and organizational skills with the ability to track numerous details.
5 years of SaaS sales background strongly preferred; bonus points for UCaaS/CCaaS.
Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).
Curiosity: Ability to get to know your customers’ business, internal teams, and processes.
Closing mindset: Get ahead of closing deals by asking closing questions early and often.
Strategy: Ability to analyze your portfolio of accounts and develop sales strategies to target your customers for additional products they can benefit from.
High energy: Ability to thrive and excel in a fast-paced, high-velocity sales environment.
Organization: The key to success is execution. Our preferred candidate has outstanding organizational skills.
Communication: Clear communication is critically important to this role.

Why Join Dialpad

Work at the center of the AI transformation in business communications
Build and ship agentic AI products that are redefining how companies operate
Join a team where AI amplifies every employee’s impact
Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.