Didomi3mo ago

Customer Success Manager, DACH & North of Europe

BerlinRemotePermanent Contractmid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth. In this role,

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Customer Success ManagerCustomer SuccessCustomer

We are seeking a Customer Success Manager to oversee and lead a large portfolio of small to medium-sized customers with a high potential for growth. In this role, you will join a diverse team of 7 CSMs in ensuring the proper usage of the Didomi platform and growing our relationships with our trusted customers. This role can be done in-person from our offices in Paris, Lille or Berlin, or remotely from the EU. You will be expected to travel regularly to meet your customers in person.

Develop and nurture a portfolio of ~250 small to medium-sized clients in the DACH region and North of Europe

Be a real growth driver through upselling

Prevent and minimise churn

Maintain a high NPS

Develop strong relationships with users and decision makers on a daily basis

Manage commercial conversations with your portfolio of existing customers and ensure renewals and upsell opportunities

Contribute to the direct development of our product by relaying customer feedback to the technical and product teams

Create and write product and industry-related content to best serve your customers (guides, articles ..)

Gather customer testimonial & feedback in an intelligent way

Successful experience in CSM/Account Management in at least one SaaS company for a minimum of 2-3 years

Excellent proficiency in English and German

You have very good spoken and written communication skills

Knowledge of Adtech or a legal background is a plus

Any other language is a plus

HR screen with our Talent Acquisition Expert (15min)

ITW with our VP growth accounts (45 min)

Case study preparation and presentation with our VP growth accounts and one team member (45-60 min)

Final ITW with our CRO (30 min)

Offer!

Listing Details

Posted: January 23, 2026
First seen: March 26, 2026
Last seen: April 24, 2026

Posting Health

Days active: 29
Repost count: 0
Trust Level: 30%
Scored at: April 24, 2026

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Didomi

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Didomi is a leading provider of data privacy and consent solutions, helping organizations manage user consent effectively while enhancing trust and transparency.

Employees

350

Founded

2017

Domain

Jobs

External application · ~5 min on Didomi's site

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