Product Service Engineer

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

The Product Service Engineer designs, develops, improves and ensures effective application of product-specific repair processes. Contributes to all aspects of repair process design, including layout, tool design, material selection, machinery controls and installation of capital equipment. Supports product / project operations by continuously improving quality, safety, flow of materials and process efficiency. Evaluates processes, procedures, equipment capacity and capability and layout and recommends steps to ensure process improvements.

• Supports operational and development programs, delivering robust, capable manufacturing process technology as applied to materials, tooling, parts fabrication and repair activity.
• Monitor and control performance of internal and external repair operations using KPIs
• Develop and execute action plans to improve repair quality, speed, and cost
• Lead and support New Repair Introduction (NRI) for new products entering the repair network
• Define and support deployment of repair concepts, work standards, and work instructions to ensure consistent execution
• Support and assist site audits and maturity assessments to identify capability gaps and improvement opportunities
• Drive continuous improvement initiatives using structured problem‑solving and lean principles
• Support projects to set up new repair sites or expand scope at existing facilities
• Prepare business cases to evaluate financial return from repair investments or improvements
• Coordinate training, equipment ordering, technical support, and parts supply
• Collaborate cross‑functionally to implement new processes and sustain improvements
• Troubleshoots, investigates and resolves current issues related to tooling, materials, processes and gauges.
• Collaborates with team members across engineering, technical support and other areas to ensure evaluation and resolution of technical issues.
• Verifies quality control conformance to drawings and specifications.

Required Qualifications

• Mechanical or Industrial Engineer degree or equivalent work experience required.
• Minimum of 4-6 years’ experience in repair operations, process standardization, or product/repair introductions
• Experience in repair process design, including layout and material selection.
• Experience managing spare parts logistics.
• Experience in lean manufacturing, process improvements and step process design preferred.  
• SAP and Oracle preferred
• Intermediate in CAD software
• Location: Onsite- NC Ohio
• Travel: Quarterly onsite DN visits within the US and potential initial international travel 

Preferred Qualifications

• Excellent verbal and written communication skills.
• Detail oriented and organized.
• Excellent troubleshooting and problem-solving skills with a drive toward ownership of the solution.

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