Diebold Nixdorf, Incorporated
Diebold Nixdorf, Incorporated2d ago
New

Service Desk Representative

IndiaIndiamid
Other
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.

Requirements Summary

Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.

Technical Tools
Other
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
  • Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
  • Addresses issues escalated from less experienced team members.
  • Proactively informs manager about potential problems and suggests improvement actions.
  • Reports on faulty master data.
  • Advises less experienced team members on process and other deviations.
  • Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
  • Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
  • Defines and recommends working practice and other process improvements.
  • Ensures that established KPIs are achieved.

    • Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
  • Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

    • Location & Eligibility

    Where is the job
    India
    On-site within the country
    Who can apply
    IN

    Listing Details

    Posted
    May 6, 2026
    First seen
    May 6, 2026
    Last seen
    May 8, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    49%
    Scored at
    May 6, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    4 other jobs at Diebold Nixdorf, Incorporated

    View all →

    Explore open roles at Diebold Nixdorf, Incorporated.

    Diebold Nixdorf, Incorporated
    Business Intelligence Analyst
    Diebold Nixdorf, Incorporated
    Associate Field Service Technician
    Remote    Diebold Nixdorf, Incorporated
    Associate Field Service Dispatcher
    Diebold Nixdorf, Incorporated
    Field Service Technician
    Remote

    Similar Other jobs

    View all →
    StripeStripe
    Solutions Architect, Start Ups and SMB (UKI)
    StripeStripe
    Software Engineer, Intern (Summer)
    StripeStripe
    Software Engineering, New Grad
    StripeStripe
    Software Engineer, Experimental Projects
    StripeStripe
    Social Media Customer Support Associate
    StripeStripe
    Short-form Video & Social, Community Comms
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    Diebold Nixdorf, IncorporatedService Desk Representative
    Apply Now