Supervisor Implementation and Transformation

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Supervisor Implementation and Transformation provides leadership and oversight to the Implementation & Transformation group. Sets up and installs technical systems, applications or processes related to ATM, Self-Checkout and other equipment / application implementation and operation. Tests and troubleshoots functionality of installed systems, identifying and documenting technical issues and ensuring their appropriate escalation and resolution. May work with clients on-site or remotely to provide installation assistance. Provides complete professional service support, including the identification and development of solutions, systems, applications and processes to meet client needs and expectations.

• Provides day to day supervision and guidance for assigned Implementation & Transformation team members.
• Ensures team effectively performs all aspects of installation activity, including: Reviewing customer purchase orders / requests to understand implementation equipment, process and other requirements.
• Working with customer and implementation team members to develop implementation project plans and schedules.
• Articulating the DN operating model, including workflows, roles and responsibilities.
• Ordering and scheduling equipment and parts delivery, where required.
• Performing specific implementation steps.
• Testing and troubleshooting installed systems.
• Working with customers to ensure their understanding of operating principles and product functionality.
• Develops team member capabilities, ensuring appropriate training and certification.
• Ensures team members adhere to established customer, company and other relevant standards and specifications.

• Bachelor's Degree or equivalent work experience required.
• Typically has 4-6 years of experience in Implementation and Transformation.
• Typically has 4-6 years of experience in Team Supervision / Management.
• Fluent business English skills (written and spoken).

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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