B2B Account & Customer Success Manager | Go.FM 96.3

Description

Go.FM 96.3 is looking for a proactive, autonomous, and versatile B2B Account & Customer Success Manager to become the main point of contact for our business clients. In this role, you will be the bridge between our iGaming media product and our partners. You will handle everything from onboarding new clients and managing their setups in our back-end, to ensuring they get maximum value from our product and remain long-term partners. 

Since you will be managing this direction independently, we need a self-starter who is equally comfortable diving into the admin panel and jumping on a call with a client.

Responsibilities

• Client Onboarding & Education: Introduce our media product to new B2B clients, walk them through its features, and show them how to integrate/use it to benefit their business

• Account Management & Retention: Maintain strong, daily relationships with existing clients (via Telegram, Skype, Slack, or Email). Act as their dedicated partner, keeping them engaged and satisfied

• Admin Panel Operation: Work directly inside our back-end platform to set up client accounts, configure access settings, monitor usage, and pull reports

• Product Quality Control: Proactively monitor the product to ensure it is working seamlessly for each client. Act as the first line of defense if issues arise, and coordinate with technical teams to resolve them quickly

• Feedback Collection: Gather insights and feature requests from clients to help shape the future direction of the product

Requirements

• 2+ years of experience as a B2B Account Manager, Customer Success Manager, or B2B Support Specialist within the iGaming industry

• Fluent English (written and spoken) is a must. Any additional languages are a plus

• Solid understanding of the iGaming ecosystem, its terminology, and B2B communication standards (Telegram/Skype culture)

• Tech-savvy mindset: you are comfortable learning and navigating new back-end systems/admin panels independently

• Exceptional communication and presentation skills—you know how to pitch a product’s value clearly. 
• High level of self-organization, as you will be the sole owner of client relations