Manager Implementation Services (m/w/d)

About the Role

The Manager Implementation Services leads the planning and execution of customer and internal implementations across data center operations. This role ensures projects are delivered on time, on budget, and to high quality standards, while optimizing resources and driving a consistent, best-in-class customer experience.
You will lead a team of experts and collaborate across a global, matrixed organization.

Key Responsibilities

• Lead and develop a team of Implementation Managers and Engineers
• Own end-to-end delivery of implementation projects (standard & non-standard)
• Ensure adherence to timelines, budgets, quality, and contractual scope
• Drive operational efficiency, remove bottlenecks, and improve processes
• Manage stakeholder coordination across Operations, Sales, Engineering, and Customers
• Oversee procurement processes, supplier performance, and cost optimization
• Control departmental budget and resource allocation
• Lead continuous improvement initiatives and contribute to global best practices

Your Profile

• Degree in Engineering or equivalent technical field
• 7+ years in implementation/project delivery in an international environment
• 3+ years of leadership experience
• Strong data center and project management expertise
• Proven ability to manage KPIs, budgets, and cross-functional stakeholders
• Customer-focused, proactive, and strong problem solver
• Excellent leadership, communication, and organizational skills
• Fluent in English and German 

Benefits 

• Open door culture with short communications paths and flat hierarchies
• Personalized onboarding plan (buddy system), education programs
• Personal development options in a fast-growing environment
• Extensive social benefits (Flexible working hours, digital meal vouchers, bike leasing, pension plan, etc.)
• Many extras like free drinks, fresh fruit, or cool team events

A bit about us 

Digital Realty is the leading provider of carrier and cloud neutral data centre services by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx™) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 28 countries on 6 continents. We've 3,500+ colleagues around the world who work together, come up with life-changing solutions and create connections that matter every day. 

What we can offer you 

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.