Dijital Team Pty Ltd5d ago

L1 Helpdesk Support Technician

Colombo,ColomboRemoteFull Timemid

OtherSupport Technician

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Quick Summary

Overview

About the Role: We are looking for a motivated and customer-oriented Level 1 Helpdesk Support Technician to join our growing support team. This is a hands-on role,

Technical Tools

OtherSupport Technician

About the Role:

We are looking for a motivated and customer-oriented Level 1 Helpdesk Support Technician to join our growing support team. This is a hands-on role, ideal for someone early in their technical career who enjoys supporting users, resolving issues, and building a strong foundation in telephony and cloud communications.

Overview of Client:

Our client is an Australian-based technology company specializing in telephony, unified communications, and contact centre solutions. Their platforms integrate with leading vendors such as Microsoft Teams, Avaya, Cisco, and cloud PBX environments to deliver reliable, customer-focused communication solutions.

Provide first-level technical support to customers via phone, email, and collaboration tools

Troubleshoot issues related to telephony systems, PBX platforms, and software applications

Guide users through clear, step-by-step resolutions

Log, prioritise, and track incidents and service requests through the helpdesk system

Ensure timely issue resolution and escalate complex problems to senior teams when required

Diagnose and resolve basic software, telephony, and cloud PBX issues

Assist with installation, configuration, and updates of supported applications

Support both cloud-based and on‑prem telephony environments

Create and maintain user-friendly documentation and knowledge base articles

Contribute to continuous improvement of support processes

Assist with basic networking issues such as connectivity, IP configuration, and VPN access

Follow security protocols and promote best practices among end users

Identify and report potential security incidents

1–3 years’ experience in an IT Helpdesk, Service Desk, or Technical Support role

Exposure to telephony or PBX systems (cloud or on‑prem)

Familiarity with Asterisk-based cloud PBX systems is highly desirable

Basic understanding of networking and communications (IP, SIP basics, connectivity)

Experience working with ticketing systems (any platform – training provided)

Diploma or Degree in Information Technology, Computer Science, or a related field
(or equivalent hands-on experience)

Strong English communication skills (verbal and written)

Customer-focused attitude with excellent problem-solving skills

Ability to work independently and manage multiple tasks

Willingness to learn, adapt, and grow in a fast-paced technical environment

Positive, “can‑do” approach to support and teamwork

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: April 30, 2026
First seen: April 30, 2026
Last seen: May 4, 2026

Posting Health

Days active: 4
Repost count: 0
Trust Level: 46%
Scored at: May 5, 2026

Signal breakdown

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Dijital Team Pty Ltd

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Dijital Team provides offshoring solutions for IT businesses, enabling them to build dedicated teams in Sri Lanka, promoting enhanced profitability and access to skilled resources.

Employees

125

Founded

2023

Domain

Jobs

External application · ~5 min on Dijital Team Pty Ltd's site

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