Lead Network Engineer (L3)

Experience & Leadership

• Minimum 5 years' experience in a senior engineering role within an MSP environment
• Proven experience leading enterprise infrastructure projects from solution design through implementation
• Strong customer-facing consulting experience with the ability to independently lead technical discussions
• Experience producing Low Level Design (LLD) documentation and technical implementation plans
• Demonstrated experience managing enterprise networking and security environments
• Proven ability to mentor engineers and provide technical leadership
• Ability to manage multiple priorities while working autonomously

Networking & Security Expertise

• Strong experience with FortiGate, FortiManager, and FortiAnalyzer
• Expertise in enterprise firewall implementation, secure networking, and SASE architecture
• Strong knowledge of enterprise routing and switching, SD-WAN, MPLS, BGP, Layer 2 & Layer 3 networking
• Experience with FortiSwitch, FortiAP, enterprise WAN, and multi-site network design
• Experience supporting network segmentation and security best practices

Certifications

• Fortinet NSC Level 7 (Secure Networking and/or SASE) certification is essential
• Cisco CCNP Enterprise or Cisco CCNP Security certifications are highly regarded

Additional Technical Skills

• Experience with enterprise SD-WAN and SASE implementations
• Exposure to cloud networking and hybrid infrastructure
• Experience with customer discovery workshops, solution validation, and technical presales
• Knowledge of Palo Alto Networks, Netskope, Cisco Meraki, AWS Networking, and Autotask PSA is advantageous
• Experience with automation, AI-assisted engineering tools, and infrastructure improvements is highly regarded

Soft Skills

• Excellent written and verbal communication skills
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Strong customer relationship management and consulting skills
• High level of ownership, accountability, and initiative
• Strong analytical and problem-solving abilities
• Highly organised with excellent time management skills
• Collaborative leadership style with a continuous improvement mindset

Technical Leadership

• →Lead the technical delivery of enterprise networking and security projects from design through implementation
• →Develop Low Level Designs (LLDs), implementation plans, deployment documentation, and technical standards
• →Take ownership of engineering outcomes throughout the project lifecycle
• →Drive engineering best practices across projects and managed services

Presales & Solution Validation

• →Support presales teams with technical solution validation and customer discovery workshops
• →Review solution architectures for technical accuracy and delivery suitability
• →Provide implementation effort estimates and technical risk assessments
• →Support seamless transitions from presales through to project delivery

Customer Engagement

• →Act as the primary technical contact throughout project delivery
• →Present technical solutions in clear business language to a variety of stakeholders
• →Build trusted customer relationships through effective consultation and communication
• →Participate in planning sessions, workshops, and solution reviews

Project Delivery

• →Lead the implementation of enterprise networking and security solutions
• →Collaborate with project managers, presales consultants, and engineering teams to ensure successful delivery
• →Ensure projects are delivered within scope, quality expectations, and agreed timelines
• →Support project handovers into managed services environments

Level 3 Support

• →Provide the highest level of technical escalation across managed customer environments
• →Troubleshoot complex networking and security incidents
• →Perform root cause analysis and support cyber security incident response activities
• →Lead enterprise firewall migration projects and mentor junior engineers during escalations

Continuous Improvement

• →Identify opportunities to enhance customer environments and internal engineering processes
• →Contribute to automation initiatives, deployment templates, and AI-assisted engineering workflows
• →Improve engineering documentation, operational standards, and technical knowledge resources
• →Promote engineering excellence and standardisation across the business

Team Collaboration

• →Work closely with engineering, service desk, presales, and project teams
• →Mentor junior engineers through technical leadership and knowledge sharing
• →Participate in architecture discussions and contribute to ongoing capability development

How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones