Lead Senior Systems Engineer

Experience & Technical Expertise

• 5+ years of experience in systems engineering or IT support
• Proven experience as a Senior Systems Engineer, Technical Lead, or Systems Administrator within an MSP environment
• Strong experience with Microsoft 365, Azure, Azure Virtual Desktop, Windows Server, Active Directory, and Intune
• Experience managing networks, firewalls, backups, and cloud migrations
• Hands-on experience with ConnectWise Manage and ConnectWise Automate
• Strong cybersecurity and compliance knowledge, including Essential 8 and SMB 1001
• Broad technical capability with the ability to work across diverse systems and projects
• Experience with automation, monitoring, and RMM technologies
• Relevant IT qualifications or tertiary education in Information Technology or Computer Science

Certifications & Additional Expertise

• Microsoft Certified: Azure Administrator Associate, M365 Fundamentals, or Azure Virtual Desktop Specialty
• CompTIA Network+ or Security+
• ConnectWise University certifications
• ITIL Foundation
• Microsoft SC-900, CISSP, or equivalent cybersecurity certifications are advantageous
• Solution design capability is highly regarded

Soft Skills

• Excellent problem-solving, communication, and documentation skills
• Ability to manage multiple priorities independently with minimal supervision
• Mature, dependable, and accountable approach
• Collaborative team player who enjoys working within a close-knit technical environment
• Strong client focus with the ability to build trusted relationships
• Proactive mindset with a willingness to take ownership of projects and technical challenges

Systems & Infrastructure

• →Own and manage client Microsoft 365, Azure, Azure Virtual Desktop, and on-premises infrastructure environments
• →Administer Windows Server, Active Directory, and Group Policy environments
• →Manage local networks, including SonicWall firewalls and Ubiquiti/UniFi switches and wireless infrastructure
• →Proactively monitor, maintain, and optimise system performance, backups, and reliability

Technical Escalations

• →Act as the senior escalation point for Microsoft 365, Office, infrastructure, cloud, network, and general IT issues
• →Provide advanced troubleshooting and resolution for complex technical problems
• →Provide technical leadership and direction across client environments

Projects & Migrations

• →Plan, design, and deliver Microsoft 365 and Azure projects
• →Implement and manage Azure Virtual Desktop environments
• →Lead tenant-to-tenant migrations, email and domain migrations, and server and network upgrades
• →Manage project delivery from planning through implementation and completion

Security & Compliance

• →Implement Conditional Access, Intune/Endpoint Manager, Microsoft Defender, and email authentication technologies including SPF, DKIM, and DMARC
• →Lead cybersecurity initiatives aligned with Essential 8 and SMB 1001 frameworks
• →Manage security, compliance, and risk across client environments
• →Ensure client systems align with relevant best practices and cybersecurity standards

Automation & Documentation

• →Develop PowerShell scripts to improve efficiency and automate technical processes
• →Create and maintain technical standards, procedures, and runbooks
• →Improve internal processes and operational practices
• →Maintain accurate, high-quality technical and customer documentation

Client & Team Leadership

• →Serve as a technical account manager for key clients
• →Translate complex technical concepts into clear business language
• →Build strong, trusted relationships through proactive communication and service delivery
• →Mentor and support junior technicians and contribute to the technical development of the broader team

How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones