Disher
Disher26d ago

Customer Success Manager

RemoteFull-timemid
Customer Success ManagerCustomer
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Quick Summary

Overview

Customer Success Manager - Remote DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR).

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Customer Success Manager - Remote
 
DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). You will help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service supply chains.
 
This role is a combination of executive relationship management, operational consulting, and value realization. You will partner cross-functionally with Product, Operations, and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices.
 
What it's like to work here:
 
This organization empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a truly global workplace.
  • Build trusted relationships with executive and operational stakeholders. 
  • Understand customer business priorities, operational goals, and supply chain challenges.
  • Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation.
  • Guide customers toward proactive, analytics-driven operational decision-making.
  • Partner with Account Management on retention and growth strategies.
  • Support onboarding, adoption, and long-term customer success.
  • Analyze operational and service data to identify trends, risks, and improvement opportunities.
  • Translate analytics into actionable business recommendations.
  • Develop customer success plans tied to measurable business impact.
  • Deliver executive-ready presentations and performance reviews.
  • Contribute to customer success playbooks, health scoring, and engagement frameworks.
  • Share customer insights to help improve products and customer experience.
  • Bachelors degree in Business, Marketing, Communications, or a related field.
  • Experience managing complex enterprise customer relationships.
  • Strong executive communication and stakeholder management skills.
  • Ability to influence across highly matrixed organizations.
  • Ability to analyze operational data and identify optimization opportunities. 
  • Strong business and financial acumen.
  • Experience building customer success plans or scalable engagement frameworks. 
  • Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments.
  • Willingness to travel up to 25% of the time.
  • Must have the current and continuing right to work in the United States of America without restrictions or expirations.

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    Listing Details

    Posted
    May 15, 2026
    First seen
    May 15, 2026
    Last seen
    June 11, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    38%
    Scored at
    June 11, 2026

    Signal breakdown

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    Disher
    Disher
    lever
    Employees
    125
    Founded
    2000
    Domain
    disher.com
    Jobs
    View 75 jobs
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