Technical Support Engineer - Contract to Hire

United States·Grand RapidsDISHER DEN/Contractmid

Technical Support EngineerCustomer

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Overview

Technical Support Engineer - Contract to Hire DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges,

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Technical Support EngineerCustomer

DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges, troubleshooting equipment and process issues, coordinating technical solutions, and ensuring issues are properly documented and escalated when needed. An ideal candidate is curious, resourceful, mechanically inclined, and comfortable working in a fast-paced environment where they may wear multiple hats.

Make a positive difference! It’s why we exist. We are always looking for teammates who are eager to use their diverse set of talents with our customers, coworkers, and communities. We want to leave this world better than we found it.

Serve as first point of contact for customer technical issues

Diagnose problems and provide remote troubleshooting via phone, email, and video

Resolve issues independently or escalate to engineering/field service as needed

Own customer issues through resolution and document root causes and corrective actions

Act as technical liaison between customers, sales, engineering, and operations

Translate field issues into actionable engineering requirements

Support commissioning, startup, and customer training as needed

Identify recurring issues and recommend design or process improvements

Provide technical expertise in sales conversations and discovery calls
Evaluate customer applications and feasibility
Assist with technical proposals and specifications
Communicate technical concepts to technical and non-technical audiences

Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
Partner with Customer Service to build scalable support processes
Track issues and identify trends for proactive solutions

Requirements

~1 min read

Bachelor's degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field or equivalent hands-on technical experience

2 - 4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role

Strong mechanical aptitude and ability to understand industrial equipment and processes

Ability to troubleshoot problems using structured problem-solving methods

Strong communication skills with the ability to work directly with customers

Comfortable balancing multiple priorities in a fast-paced environment

Ability to travel occasionally for customer support, testing, or equipment commissioning

Required to travel up to 50%

Preferred (not required) Qualifications:

Experience with industrial processing equipment, manufacturing systems, automation, or machinery

Experience supporting food processing, agriculture, ingredients, or related industries

Experience with equipment installation, commissioning, or field service

Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation