Customer Success Manager

Customer Success Manager — Hybrid (Remote in South America considered)

We’re looking for a proactive Customer Success Manager to own onboarding, retention, and expansion for a portfolio of mid-market customers. This role is hybrid, with candidates based in South America eligible for remote work.

What you’ll own

• Manage a portfolio of 50+ mid-market accounts, acting as the primary point of contact and trusted advisor.

• Lead onboarding and ensure new customers achieve time-to-value quickly and consistently.

• Drive retention and reduce churn through proactive health checks, adoption programs, and relationship-building.

• Identify and execute expansion opportunities (upsell, cross-sell) in collaboration with Sales and Product teams.

• Monitor account health and metrics, create playbooks for recurring issues, and surface product feedback.

What you bring

• 3+ years of Customer Success experience at a SaaS company.

• Proven experience managing mid-market accounts and retaining/expanding revenue.

• Strong communication, relationship-building, and project management skills.

• Data-informed approach to tracking account health and measuring success.

Why you’ll like working with us

• Competitive salary range of $80,000–$100,000 per year.

• Hybrid role with flexibility for remote candidates based in South America.

• Opportunity to own the full customer lifecycle and drive measurable impact.

Our commitment

We are an inclusive employer and welcome applicants from diverse backgrounds. If you need an accommodation during the hiring process, please let us know.*

 

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