People Operations Specialist

BrazilFull Timemid

People Operations SpecialistHr SpecialistPeopleHuman Resources

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Quick Summary

Overview

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.

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Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

We’re looking for a People Operations Specialist to join our global team. This role is key to ensuring smooth People operations across multiple countries. From payroll and benefits to global mobility and labor relations, you’ll play a central role in making sure our employees are supported, our processes run seamlessly, and our company remains compliant with local regulations. If you’re detail-oriented, thrive in dynamic environments, and enjoy collaborating with different stakeholders, this is the opportunity to make a real impact.

Monthly Payroll Management: Consolidate payroll inputs from multiple sources (BambooHR, Monday, Insurance, etc.). Submit data to external providers, audit final reports, and coordinate with Treasury for funding and salary payments.

Advanced Employee Service: Own the resolution of employee queries through the Jira ticketing system, Slack, and email. Act as the subject matter expert for inquiries regarding payroll discrepancies, ax logic, and labor rights, ensuring a high-quality and empathetic service experience.

Financial Reporting & Liaison: Prepare consolidated reports for Accounting and FP&A, tracking variances and ensuring 100% accuracy in payroll impact.

Global Labor Relations: Review and update labor documentation, including localized contract clauses, country-specific requirements, etc.

Compliance & Audit: Manage social security and tax payments. Maintain the Standard Operating Procedures (SOPs) for all countries to ensure process continuity and audit readiness.

Country-Specific Operational Ownership: Manage the end-to-end execution of regional operational nuances, including statutory reporting to local authorities, the adaptation of contracts to meet localized labor statutes (e.g., probation limits and collective bargaining), and the oversight of regional fiscal adjustments such as tax regime shifts or statutory contributions.

Employee Lifecycle & Offboarding: Partner with PBPs on disciplinary actions and PIPs. Manage the end-to-end offboarding process, including exit agreements and coordination with legal counsel for claims or lawsuits.

5+ years of experience in Payroll, People Operations, HR Operations, or a related field — ideally in a multi-country or global environment

Strong understanding of payroll processes, tax compliance, labor laws, and statutory reporting

Demonstrated ability to reconcile payroll data, audit provider outputs, and resolve discrepancies

Strong analytical mindset with excellent attention to detail and accuracy

Experience supporting employee queries through systems such as Jira, Zendesk, Slack, or email

Ability to work with legal teams, labor counsel, or PBPs on disciplinary actions, PIPs, and offboarding processes

Solid organizational skills with the ability to manage multiple countries, providers, and deadlines

Strong written and verbal communication skills in English

Nice-to-Have

Experience in high-growth international companies

Familiarity with Latin America and EMEA labor legislation

Knowledge of automation, AI tools, or workflow optimization (e.g., AI copilots, RPA, Zapier, or data automation tools) to streamline payroll and employee operations processes

Prior exposure to process improvement or operational excellence initiatives