Dlocal
Dlocal14mo ago

Technical Account Manager

SingaporeSingaporeFull Timemid
Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer
0 views0 saves0 applied
Apply Now

Quick Summary

Overview

Why should you join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

Technical Tools
Customer SupportTechnical Account ManagerTechnical Support EngineerCustomer
Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 
 
By joining us you will be a part of an amazing global team that makes it all happen. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity?
 
We are looking for a Technical Account Manager who can be responsible for managing all technical aspects of our relationship with our customers, being the first point of contact for upcoming merchants and leading them to having the best solution that adapts to their needs. He/she will work closely with our Sales, Account Management, Product and Development teams being highly merchant-focused on the daily basis.
 
  • Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships.
  • Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers.
  • Help maximize the company’s revenue.
  • Expand current relationships with customers, focusing on the development of new products and operations.
  • Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs.
  • Work together with Product and Development teams to help customize specific products for customers.
  • Manage customer expectations and lead them to customer satisfaction.
  • Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers.
  • Monitor the progress of the product integration and ramp up to ensure that they are successful.
  • Bachelor’s degree in engineering or computer science.
  • 2+ Years of experience in similar positions.
  • Experience in dealing with customers from a technical approach.
  • Experience in working and understanding APIs, with the capability of explaining them to third parties. 
  • Fluent written and spoken English.
  • Knowledge of SQL required.
  • Experience in delivering client-focused solutions based on customer needs.
  • Passion for customer success and deep interest in understanding client needs.
  • Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
  • Excellent analytical, technical, problem-solving and project management skills.
  • Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time.
  • Experience in payments is a plus.
    •  

    Listing Details

    Posted
    February 20, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    33%
    Scored at
    April 24, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position
    Dlocal
    Dlocal
    lever

    dLocal is a Uruguayan company that specializes in cross-border payments, providing innovative local payment solutions for emerging markets.

    Employees
    750
    Founded
    2016
    Domain
    dlocal.com
    Jobs
    View 104 jobs
    View company profile

    4 other jobs at Dlocal

    View all →

    Explore open roles at Dlocal.

    Dlocal
    Principal Software Engineer - Spain
    Full Time    Dlocal
    Staff Engineer - Platforms
    Full Time    Dlocal
    Staff Engineer
    Full Time    Dlocal
    Staff Engineer - Payouts
    Full Time

    Similar Technical Support Engineer jobs

    View all →
    AxonAxon
    Software Technical Account Manager - Knoxville PD
    RapidsosRapidsosRemote
    Technical Account Manager
    $125k–$140k/yr
    Remote
    LogicgateLogicgateRemote
    Technical Account Manager
    $110k–$125k/yr
    Remote
    HightouchHightouchRemote
    Technical Account Manager
    $160k–$230k/yr
    Remote
    HuntressHuntressRemote
    Technical Account Manager III
    $200k–$215k/yr
    Remote
    S
    Smartlyio
    Technical Account Manager, Onboarding

    Browse Similar Jobs

    Customer Support Specialist967Customer Success Manager514Customer Experience Manager25
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    DlocalTechnical Account Manager
    Apply Now