Patient Care Liaison for Primary Care Practice

Are you looking to start or advance your career in healthcare? Are you a compassionate, motivated person who loves to help people? Join us at DMC Primary Care as a Patient Care Liaison!

As a Patient Care Liaison (PCL), you will be an important member of the health care delivery team, focusing on delivering high-quality administrative tasks in close collaboration with our clinical care teams. Experience in a medical office is preferred, but a positive, can-do attitude, a willingness to learn, and a genuine desire to help patients is even more important to us. The successful candidate must be able to multi-task under pressure and always deliver patient service with the highest level of professionalism.

This full-time position is in our main Derry clinic, Monday - Friday from 8:00 am to 5:00 pm.

Following are some of the duties of a PCL (this is not an all-inclusive list):

• Monitor and sort EMR (Electronic Medical Record) messages to assure timely completion of messages in accordance with DMC Policies & Procedures.
• Relay results to patients including labs, imaging, and other testing.
• Helps patients obtain referrals, and refills as clinically indicated.
• Enter imaging, and lab orders under the direction of a licensed medical provider, following established DMC guidelines.
• Coordinate the scheduling of appointments at DMC and also with specialists and outside facilities.
• Communicate with patients via all patient communication platforms, according to patient preference.
• Document all patient communication appropriately using professional etiquette and technique.
• Take an active role in gaining and maintaining proficiency in Allscripts EMR system, clinic flow, and documentation standards.
• Possess high-level organizational skills and ability to multi-task and work under pressure, while presenting a calm, professional manner and positive attitude.
• Model DMC Core Values, Mission, and Vision.

• High school diploma or equivalent is required.
• One year of experience in an administrative or clinical position in a medical office is preferred.
• Knowledge of medical terminology is preferred.