Direct Response Officer, F2F and Tele-fundraising

Status: Permanent
Hours: 37.5 hours per week 

At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality. We go where people’s medical needs are greatest. These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971. 

The Direct Response Officer; Face to Face and Tele-fundraising is responsible for overseeing F2F fundraising (door, street and mall) and tele-fundraising activities carried out on behalf of MSF Canada with the objective of supporting a quality oriented, sustainable monthly giving program.  

MSF Canada is looking for someone who will be responsible for:  

• Lead on F2F and tele-fundraising at MSF Canada; with support of the Senior Manager of Fundraising and Development, act as a primary point of contact for F2F and tele-fundraising vendor partners, develop fundraising messaging and training; in coordination with Senior Manager develop strategies for program improvements; coordinate development of campaign budgets and objectives; Report on campaign budgets and objectives.
• In collaboration with team and vendor partners, develop and maintain an excellent donor experience that is focused on donor quality and long-term monthly donor value.
• Support donation processes and data uploads to bridge vendor and MSF systems, working with MSF Data team.
• Stay current with research, fundraising trends, and areas of development for F2F program, tele-fundraising and fundraising campaigns more generally. Act as back up to the Senior Manager and team as needed and support the Fundraising Department by taking on additional tasks as required.

CLICK HERE for detailed job description.

The successful candidate will bring to MSF Canada:  

• Demonstrated professional experience in the fields of fundraising and mass marketing, specifically in monthly donor acquisition and F2F fundraising (on the charity or agency side)
• Experience in vendor relationship management
• Demonstrated computer skills with experience in Microsoft Office applications and databases, particularly Excel
• Experience with digital fundraising systems (CRMs and donation processing)
• Knowledge of and/or experience working with a non-profit/humanitarian organization
• Commitment to MSF Principles and cross cultural awareness
• Proficiency in English, with strong copy-editing skills
• Proficiency in French an asset

From MSF Canada you’ll receive a comprehensive, people‑focused benefits package that supports your wellbeing, financial security, and growth. This includes generous time off, flexible hybrid work, a modern and accessible workspace, strong health and lifestyle coverage, employer-funded retirement savings, family support programs, and annual professional development, all within an inclusive, values‑driven culture.

Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

NOTE: Any questions or concerns regarding accommodation and accessibility may be addressed to the Human Resources team.