Enterprise Restaurant Operations, Associate

 The Enterprise Restaurant Operations team is focused on enhancing merchant operations, ensuring that we set all of our merchants up for success by providing a seamless onboarding and post-sale experience. In this role, specifically, you will work to ensure that our Enterprise merchants receive a high-quality experience. As such, this team’s goals are aligned with the broader Enterprise team’s goals around growth and improved operations.

This role will be responsible for identifying and resolving operational issues throughout the merchant lifecycle, including post sale contract changes. 

You will master the essential functions of Merchant Services, including onboarding merchants, setting up marketing promotions, and managing workflows in Salesforce queues and cases, in order to identify opportunities for improvement. You’ll work cross functionally with sales members of the Enterprise organization and operational managers in the Merchant Services organization gathering feedback from both sides to create and implement creative solutions that best serve our merchants.

• Collaborate – Work cross functionally with our internal business partners to support best in class performance for our merchants
• Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the internal tools being built for our sales and partner management teams
• Scale - Document and train internal teams on new processes and refine these on an ongoing basis
• Leverage AI Tools to streamline routine operations and manage workstreams
• Use Salesforce and DoorDash Internal Tools to update data in bulk 
• Ensure all our work, data organization and processes are legally compliant
• Diagnose and resolve time sensitive operational issues flagged by teammates

• You are an empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutionsYou are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact
• You are a strong business thinker, able to use ‘first principles’ to solve challenging business problems at their root level
• You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy
• You are eager to adopt new AI tools to drive efficiency, innovate and scale your impact
• You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
• You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
• You are an owner, always looking for opportunities to learn and better your work product
• You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
• You are highly communicative and proactive in working with the team and cross-functional partners 
• You are a problem solver with a positive attitude. You enjoy diagnosing issues and developing creative approaches to solve challenges. 

• You have 2+ years of experience in a project management or operations role.
• BA/BS degree in business or related field
• Strong written/verbal communications and presentation skills
• Strong project management and operational management skills
• Strong excel and data analysis skills
• You have a positive attitude and are a problem-solver. You enjoy diagnosing issues and developing creative approaches to solve challenges.
• You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability.
• You are comfortable working in fast-paced and demanding environments.
• You are eager to set and achieve your goals.
• You are organized and meticulous with impeccable communication and presentation skills.
• Experience with CRM systems, including Salesforce and Data Loader, and Google Suite.
• You’re naturally curious – You always look for ways to innovate and improve and want to shape the vision and direction of the company
• You’re gritty – You roll up your sleeves and do whatever it takes to make things successful

• We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
• We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
• We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
• We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
• We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
• We offer great compensation packages and comprehensive health benefits.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.