Enterprise Account Manager II, DDfB

Our mission is to promote growth in local economies by building connections with businesses across the nation and expanding access to the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on expanding revenue and deepening strategic partnerships across our managed customer base through cross-sell, upsell, product adoption, and new use-case development. While customer health and retention remain foundational, this is a growth-focused team accountable for delivering incremental revenue.

Account Management is a fantastic stomping ground for employees to build both hard and soft skills, develop their relationship management and consultative sales skills, deploy strategic thinking to solve complex customer problems, and work collaboratively across functions as the conduit between customers’ greatest needs and the solutions we can build to address them.

Account Managers are responsible for the strategic vision, growth, and optimization of programs for our largest corporate customers in North America. They are proactive, consultative, and solutions-oriented partners who consistently deliver against quarterly growth quotas through cross-sell, upsell, product adoption, and expansion initiatives. They retain and grow customer relationships and revenue across national markets, introducing new products and features while partnering cross-functionally with S&O, Analytics, and Product to unlock incremental business value and drive the DoorDash for Business business forward.

• Own a growth-focused book of business and consistently deliver against quarterly revenue and expansion quotas through cross-sell, upsell, product adoption, and new use-case development.
• Engage our largest and most complex customers in growth strategy conversations, identifying and executing new product opportunities that broaden partnership depth and increase revenue streams.
• Build and execute strategic account plans that prioritize expansion opportunities, accelerate adoption, and drive measurable revenue growth across your book of business.
• Maintain a strong understanding of account-management fundamentals, including protecting against churn, resolving customer issues, and ensuring clients and DoorDash have an aligned financial picture.
• Be comfortable organizing and presenting quarterly business reviews, marshaling the right teammates and resources to achieve growth objectives and desired customer outcomes.
• Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner.

• Have 6+ years of experience managing complex enterprise clients, ideally in a quota-carrying account management, customer growth, or consultative sales role.
• Have a demonstrated track record of achieving revenue, expansion, or growth quotas through consultative selling, cross-sell/upsell motions, and strategic account planning.
• Can identify whitespace within complex customer organizations and translate customer needs into scalable product, expansion, and revenue opportunities.
• Have proven capability to thrive in an ambiguous environment.
• Are an effective communicator, both verbally and in writing.
• Have the ability to analyze, pull, and coordinate data across multiple sources.
• Have the ability to learn independently and juggle multiple priorities.
• Proactively inform teams of your workflow and raise your hand for special projects.
• Actively seek guidance from peers and cross-functional partners, and both ask for and action feedback.
• Know how to take broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
• Have knowledge of CRM software, such as Salesforce.
• Have experience in food delivery and/or at a SaaS company.

Applications for this position are accepted on an ongoing basis

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.