Fraud Insights Operations Analyst

We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do -- on every project, every day. We're not afraid to dig in and uncover the truth, even if it's scary or inconvenient. We have a Bias for Action and Operate at the Lowest Level of Detail. In Fraud Operations, we are constantly looking for ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects the business and our customers from bad actors.

The Fraud team is looking for a Fraud Insights Operations Analyst. In the role you will be a highly skilled investigator with a primary focus on resolving a wide range of potential fraud issues. With three main goals in mind - quality decision-making to prevent fraud costs, proactively identifying and resolving loopholes in fraud protection processes, and identifying and escalating potential new ways of fraud occurrences on the platform. They also play a crucial role in identifying trends that require further investigation or process improvements. Most importantly, you will help promote the delicate balance between providing our users with the best experience possible and eliminating bad actors on the DoorDash platform.

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe twice a month and the employee must live within a commutable distance of 50 miles from the office. In-office days are determined by the business and can change based on business needs. 

This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.

• Investigation: Conduct detailed investigations on flagged transactions or accounts to determine if fraud has occurred. This may involve reviewing account histories, transaction logs, and communication records.
• Risk Assessment: Assess the level of risk associated with identified fraudulent activities and take appropriate actions to mitigate potential losses.
• Fraud Prevention: Develop and implement fraud prevention strategies, policies, and procedures to minimize the occurrence of fraudulent activities.
• Data Analysis: Analyze data and perform statistical analysis to identify patterns, trends, and anomalies that may indicate fraudulent behavior.
• Reporting: Prepare comprehensive reports on fraud trends, incidents, and mitigation strategies to be presented to management and stakeholders.
• Collaboration: Collaborate with cross-functional teams, including risk management, legal, and compliance, to share insights and coordinate fraud prevention efforts.
• Training and Awareness: Conduct training sessions and awareness programs to educate employees about fraud risks, prevention techniques, and reporting procedures.
• Technology Utilization: Utilize fraud detection tools, software, and systems to enhance fraud monitoring and prevention capabilities.

• You have 2+ years of experience in fraud, finance, or other professional operational roles.
• You have strong analytical and problem-solving skills with the ability to identify patterns and anomalies.
• You have advanced Google sheet/ Excel skills, and familiarity with data analysis and statistical techniques.
• You have knowledge of fraud prevention strategies, techniques, and tools.
• You have proficiency in using fraud detection software and systems.
• You have the ability to collaborate effectively with cross-functional teams.
• You have knowledge of relevant laws, regulations, and industry standards related to fraud prevention.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.