Director, Grocery & Retail Services

The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is externalizing these capabilities to help merchants improve their owned ecommerce experiences outside of the DoorDash app. 

You will lead strategy and execution for a portfolio of new bets within our Merchant Services business. Some of these bets exist already, others are just ideas and prototypes for you to validate, stack rank, and drive to fruition.

You will partner deeply with product, engineering, and design to develop a vision for the future of ecommerce as well as the tactical steps to building solutions that get us there. 

You will report into a Sr Director within our New Verticals organization and manage a team of direct & indirect reports. This is a hybrid role with a willingness to consider remote applicants. Travel cross-country will be required 3-4 times per quarter on average.

• Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
• Strategize. From first principles, you’ll develop a strategy to turn DoorDash into an indispensable partner to our merchants owned B2C and B2B ecommerce experiences. 
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes and feed back to your larger roadmap.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and use your judgement to balance the short and long term trade offs. 
• Lead and collaborate. You’ll work with a cross-functional team, including engineering, marketing, design, product, and more, as well as lead and develop your own pod to build.

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team. No job is beneath you.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• You are a leader. You have 5+ years of experience managing high-performing teams and 10+ years of experience.
• You have experience building, managing, and going to market with B2B software products. You have passion for solving end user problems, but you also understand how to price,  go-to-market, and sell into large and small enterprises. 
• You have completed your BS/BA Degree, an MBA is a plus

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.