Senior Strategic Partner Manager - SMB New Verticals Partnerships

The SMB New Verticals Channel Partnerships team manages DoorDash’s strategic POS and integration partner ecosystem across emerging business lines, including Alcohol, Convenience, Retail, and future New Verticals categories. The team sits at the intersection of partner management, sales, product, operations, technical integrations, and merchant success.

This team is responsible for growing DoorDash’s integrated merchant footprint across SMB New Verticals by building strong provider partnerships that align partner and DoorDash roadmaps and unlock scalable merchant growth.

As a Senior Strategic Partner Manager, you will own the full lifecycle of a portfolio of strategic POS and middleware integration partners. You will act as the business owner for your partners, driving partner strategy, launch readiness, operational quality, growth, and executive alignment.

You will manage 4-6 high-priority integration / channel partners and work closely with Sales, Implementation, Integration Onboarding, TAM, Product, Product Partnerships, Catalog, and GM teams. You will lead partner meetings, build quarterly plans, diagnose performance issues, manage escalations, and turn ambiguous partner problems into clear action plans.

This role is ideal for someone who can operate in a fast-moving, highly cross-functional environment, use data to identify risks and opportunities, and build trust with external partners while holding teams accountable internally.

You will report to a leader on the SMB New Verticals Channel Partnerships team. This role is remote, with travel as needed for partner meetings, QBRs, team offsites, and training.

• Own the strategy and operating rhythm for a portfolio of strategic integration / ecommerce partners across SMB New Verticals.
• Lead recurring partner meetings, QBRs, executive check-ins, and cross-functional reviews.
• Build quarterly partner plans and OKRs tied to GOV growth, active store count, cancellation rate, catalog quality, onboarding performance, and SSIO adoption.
• Diagnose partner performance issues using data, partner feedback, merchant escalations, and internal dashboards.
• Own pilot-to-GA readiness for new integrations, including success criteria, launch playbooks, enablement, support paths, and risk mitigation.
• Shape product roadmap and go-to-market strategies based on merchant feedback
• Serve as the liaison between our partners and DoorDash leadership, product, legal, operations, and logistics teams
• Help partners expand across verticals such as Alcohol, Convenience, Retail, and emerging categories.
• Develop scalable playbooks, decision trees, one-pagers, and training materials for internal teams.
• Build trust with external partners by setting clear expectations, communicating transparently, and following through.

• 6+ years of experience in partnerships, business development, account management, strategic customer success, project management, or a related external-facing role.
• Experience managing complex, multi-stakeholder partnerships or customer relationships.
• Strong cross-functional leadership skills, with the ability to influence teams you do not directly manage.
• Experience building partner plans, QBRs, business reviews, or structured account strategies.
• Strong analytical skills and comfort using data to identify risks, size impact, and recommend actions.
• Ability to operate in ambiguity, create structure, and move work forward without constant direction.
• Strong written and verbal communication skills, including comfort leading partner conversations and internal executive updates.
• Track record of managing multiple priorities, workstreams, and stakeholders at the same time.
• Bachelor’s degree or equivalent practical experience.

• Experience with technology, SaaS, marketplace, retail, POS, or API-based partnerships.
• Experience working with strategy, consulting, product, engineering, technical account management, or operations teams.
• Experience in a high-growth or early-stage business where processes are still being built.
• Experience with Salesforce, Sigma, Tableau, SQL, Google Sheets, or similar CRM and BI tools.
• Experience building business cases, partner scorecards, roadmaps, or performance dashboards.
• Experience with commercial structures, co-marketing, referrals, or partner incentives.
• Experience working within Alcohol, Convenience, Retail, or Grocery spaces.