Supervisor, Production - 3rd Shift

Who We Are

For over 25 years, we have been dedicated to assisting organizations in delivering critical communications with precision, security, and efficiency through innovative technology, omnichannel communication, and a steadfast commitment to excellence. Serving more than 1,500 clients across a variety of industries, we develop communication solutions that empower businesses to progress.

What truly distinguishes us is our people. We are cultivating a culture that fosters growth, encourages contribution, and enables you to make a significant impact. Here, you are empowered to introduce new ideas, tackle meaningful challenges, and help shape the future of how organizations engage with their customers.

If you are seeking to elevate your career and join a team that is pioneering tech-enabled solutions, we would be delighted to meet you.

Doxim’s next Supervisor, Production (3rd Shift) - Atlanta

Responsibilities

Oversee day‑to‑day operations within a production area or shift, ensuring quality, accuracy, and on‑time completion of output

Assign work, schedule resources, and monitor workflow to meet production commitments and service‑level agreements

Provide hands‑on support to team members, stepping in to resolve issues related to equipment, processes, and job prioritization

Coach and guide production staff, supporting skill development and reinforcing safe work practices

Interview and provide input into hiring decisions; participate in onboarding and training of new team members

Provide performance feedback and input into the company’s performance management process

Monitor adherence to standard operating procedures (SOPs), company policies, and work instructions

Communicate operational updates, schedule changes, and priorities to the team clearly and consistently

Partner with the Manager to identify process improvements, reduce waste, and optimize throughput

Assist in maintaining inventory of supplies and materials critical to print production and delivery

Ensure equipment is used properly, report issues promptly, and coordinate with maintenance teams as needed

Support customer communications objectives by ensuring accuracy and consistency of output (print, mail, digital communications, data-driven statements, etc.)

Track basic KPIs (e.g., productivity, quality, error rates, rework) and escalate concerns to Manager promptly

Perform the following at a PROFICIENT level:

Core Skills

Analytical and critical thinking

Written and oral English communication

Time management including work planning, prioritization, and organization

Ability to handle multiple priorities or tasks

Self‑starter and quick learner

Detail‑oriented

Active listener

Ability to collaborate and work autonomously

Flexible and adaptable

Business Acumen

Ability to recognize, motivate, and coach team members

Foundational understanding of print production workflows, customer communications, and related quality control processes

Ability to act in a confidential manner

Readiness to accept challenging assignments

Basic conflict resolution

Understanding of interconnected upstream and downstream production processes

Leadership Acumen

Relationship building and influencing skills

Ability to direct day‑to‑day tasks and enforce standard procedures

Hands‑on leadership with willingness to perform work alongside team

Ability to break down operational issues and communicate next steps clearly

Education

High school diploma required

Post‑secondary education (certificate or diploma in print technology, operations, or related field) preferred

Nice to have:

General knowledge of HR practices and labor law requirements

Print industry certifications (e.g., G7, Lean fundamentals, safety training)

Proficient knowledge and experience with:

MS Office

Production systems and workflow tools used in print and/or customer communications environments

Basic HRIS functions (time entry, scheduling)

Recommended Years of Experience

2–3 years in print production, mail operations, customer communications, or related domain

Prior informal leadership, shift lead, or team lead experience strongly preferred.

Travel

0 – 10%

Physical Demands.

Ability to stand for extended periods

Ability to lift up to 30–40 lbs. as required for production tasks

Regular movement within the production facility and occasional equipment interaction

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

Website - www.doxim.com

Be aware of suspicious recruitment activity during your job search. Doxim will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied directly to one of our open roles. When interviewing for a position, the candidate experience will include live interaction, such as a video call or in-person interview, with a Doxim Talent Acquisition team member and/or company employee(s). We will never ask for any money or payments from applicants at any point in the hiring process. We will only reach out from @doxim.com email address; no other email addresses will be used. Remain vigilant and if you think you are a victim of an employment scam, please contact your local law enforcement agency.