Technical Support Engineer- L2

Egypt·Cairomid

Technical Support EngineerCustomer

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Quick Summary

Key Responsibilities

Monitor applications and production systems. Troubleshoot and resolve technical issues. Analyze logs and database records. Support APIs, integrations, and scheduled jobs.

Requirements Summary

Enjoy peace of mind with our private medical insurance and life cover, plus extr

Technical Tools

Technical Support EngineerCustomer

We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers’ loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.

About the Role

~1 min read

Bachelor's degree in Computer Science, IT, or related field.

1–2 years of experience in Technical/Application Support.

Good knowledge of SQL Server and database troubleshooting.

Experience with REST APIs and Postman.

Understanding of Windows environments.

Knowledge of HTTP, JSON, XML, and system integrations.

Strong troubleshooting, analytical, and communication skills.

What We Offer

~1 min read

✓Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover, plus extra days off for every year you're part of the team.

✓Financial Growth: Reap the rewards of your hard work with our annual profit share and competitive compensation packages.

✓Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.

✓Continuous Development: Expand your horizons through our commitment to learning and development opportunities.

✓Perks and Privileges: Celebrate your journey with us through birthday offs, mobile allowances, transportation support, and a host of other employee-centric perks.