Onsite IT Support Technician (m/f/d) Munich/Berlin

4 Locationsmid

OtherIt Support Technician

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Quick Summary

Key Responsibilities

Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing,

Technical Tools

OtherIt Support Technician

Responsibilities

~1 min read

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Ensuring efficient running of and providing maintenance to various IT systems. Inspecting, prioritizing, and maintaining systems to the highest operational standards
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Providing effective solutions for software and hardware issues
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Responding to user inquiries and guide users with simple, step-by-step how-to instructions
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Recording technical issues and solutions in Knowledge Management System, update knowledge articles with newer and relevant information
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Enabling end users by providing training and education

Requirements

~1 min read

Handling of ServiceNow tickets
Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
Support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite
How-to assistance of End User assigned IT devices and software
Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
Smart hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
Providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches
Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
Stock management (incoming & outgoing IT goods)
End user training and education

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