Desktop Support Analyst I

Are you passionate about solving technology challenges and delivering outstanding customer support? Do you enjoy helping users stay productive while working with a variety of hardware, software, and endpoint technologies?

DYOPATH is seeking a Desktop Support Analyst who is detail-oriented, customer-focused, and motivated to provide exceptional technical support in a fast-paced environment.

• Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact.
• Growth & Development – Access certifications, training opportunities, and clear career advancement paths.
• Award-Winning Culture – Be part of a team known for delivering exceptional IT services and fostering employee success.
• Collaborative Environment – Work alongside talented professionals who value teamwork, respect, and continuous improvement.

• Location: On-site (Deer Park, TX)
• Schedule: 1st Shift (9a-5p CST); Monday through Friday
• Pay Rate: $25/hour 

As a Desktop Support Analyst, you will serve as a key technical resource responsible for maintaining endpoint hardware and software while ensuring users receive timely and effective support.

• Analyze and troubleshoot user incidents, requests, and technical issues.
• Provide support for desktops, laptops, printers, scanners, and other peripherals.
• Install, deploy, configure, and maintain hardware and software solutions.
• Deliver technical support in person, by phone, and through chat tools.
• Create, manage, and resolve incidents while meeting established SLAs.
• Track work activities using client and internal ticketing systems.
• Coordinate with third-party vendors and service providers as needed.
• Order replacement parts and support hardware repair activities.
• Perform Microsoft security patching, antivirus updates, and other software maintenance activities.
• Create and maintain documentation, knowledge articles, and support procedures.
• Develop clear instructions that help build self-service capabilities for end users.
• Participate in continuous improvement initiatives and special projects.

• Bachelor's degree in Computer Science, Information Technology, or a related field OR
• Four years of equivalent technical support experience
• CompTIA A+ Certification required or strongly preferred

• Experience providing desktop support and endpoint troubleshooting
• Intermediate hardware and software troubleshooting skills
• Experience supporting desktops, laptops, printers, and peripheral devices
• Working knowledge of Microsoft 365 applications and services
• Familiarity with SharePoint, preferably within Microsoft 365 environments
• Experience working with ticketing systems and SLA-driven support environments
• Strong written and verbal communication skills
• Excellent customer service and problem-solving abilities
• Ability to prioritize multiple tasks and meet deadlines
• Strong attention to detail and organizational skills
• Ability to work independently and collaboratively within a team environment

• Valid Driver's License with an acceptable driving record
• Ability to successfully pass a background check prior to hire

As a Desktop Support Analyst, you will play an essential role in maintaining reliable technology services and ensuring users remain productive. Your expertise in troubleshooting, customer service, and endpoint support will directly contribute to operational success while providing opportunities to expand your technical skills and grow your career with DYOPATH.

If you enjoy solving technical challenges, supporting end users, and making a meaningful impact through technology, apply today to become our next Desktop Support Analyst.