Service Desk Level 1 Analyst (Mexico)

Are you passionate about helping people solve tech challenges and keeping their day running smoothly?

DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service.

• Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.
• Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development.
• Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other.
• Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated!

• Be the first point of contact for technical support via phone, email, and chat.
• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
• Log all interactions in the ticketing system and escalate when needed.
• Ensure timely and accurate resolution of issues while delivering exceptional customer service.
• Follow up with users to confirm satisfaction.
• Invest in yourself: pursue training, certifications, and ongoing learning.
• Participate in special projects that enhance service delivery.

• High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
• Professional certifications (or working toward):
  • HDI Support Center Analyst (HDI-SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

• 1–2 years in a technical support role, preferably in a service desk environment.
• Strong customer service skills with the ability to explain technical solutions clearly.
• Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
• Familiarity with ITIL or similar service frameworks a plus.
• Ability to work independently and collaboratively.
• Excellent problem-solving and multitasking skills.

As a Service Desk Level 1 Analyst, you’ll be the hero who keeps users productive and happy. You’ll learn, grow, and become a vital part of a team that values your contributions and invests in your future.