Senior Implementation Consultant

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Launch Consultant supports the successful implementation and adoption of EAB’s Navigate360 and related student success technologies. This role combines project management, partner consultation, and change management support to help institutions operationalize student success strategies and achieve measurable outcomes aligned with their goals. The Senior Implementation Consultant partners closely with institutional stakeholders and internal cross-functional teams to guide implementations from project kickoff through go-live and early adoption. This role plays a critical part in ensuring launches remain organized, collaborative, and outcome-oriented while helping partners navigate process change, workflow design, and technology adoption. This position is ideal for a highly organized and consultative professional who thrives in collaborative environments, enjoys solving complex operational challenges, and is motivated by improving student success outcomes through technology and process improvement.

This position may be based in Washington D.C.; Richmond, VA; or is open to remote employment within the continental United States (with a preference to East Coast or willingness to work East Coast hours). 

This role is listed as Senior Implementation Consultant for posting purposes; the official and internal title of this hire is expected to be Launch Consultant, Senior Associate to align with EAB business norms.  

• Manage and support implementation activities for EAB’s Navigate360 platform and related student success technologies from project initiation through go-live.
• Coordinate project timelines, deliverables, and milestones to ensure successful and timely implementation outcomes.
• Independently own a portfolio of approximately 10-12 concurrent implementations by managing  detailed launch plans and proactively identify risks, dependencies, or implementation challenges.
• Partner with institutional stakeholders to support workflow design, implementation planning, accountability of deliverables and adoption readiness.

• Translate institutional requirements into detailed Navigate360 configuration decisions, complete and quality-check platform setup, and guide partners through testing and readiness activities.
• Troubleshoot product questions with subject matter experts to satisfy partner workflow needs.

• Develop an understanding of institutional goals, recruitment funnel, and student success priorities to support effective technology adoption.
• Facilitate partner discussions, trainings, and implementation meetings in collaboration with internal and external stakeholders.
• Analyze student support workflows to identify opportunities for operational improvement and effective platform integration.
• Support campus change management efforts by helping partners build readiness, drive engagement, and encourage sustained platform adoption across student support teams.

• Collaborate with internal teams including Business Analysts, Strategic Leaders, Product, Engineering, and Partner Success to support partner needs and implementation success.
• Serve as a day-to-day point of coordination for implementation activities, helping ensure alignment between institutional priorities and project execution.
• Escalate implementation risks, blockers, or partner concerns appropriately and contribute to solution development.

• Contribute feedback and insights to improve launch processes, implementation resources, and partner experience.
• Support development and refinement of enablement materials, templates, and training resources.
• Maintain accurate project documentation and communicate implementation progress clearly to internal and external stakeholders.
• Adapt effectively to evolving priorities and bring structure and follow-through to complex projects.

• Bachelor’s degree required.
• 3+ years of consulting or project management experience, including at least two years independently leading software implementations or similarly complex cross-functional projects.
• Demonstrated ownership of multiple concurrent projects from planning through launch, including milestones, dependencies, risks, stakeholder communication, and follow-through.
• Experience with CRM platforms (Navigate360, Slate, Salesforce, Banner, Colleague, Workday Student, Ellucian, Starfish, or similar platforms).
• This is a hands-on technology role, but it is not a software development or coding position. Prior Navigate360 experience is not required but applicants should have demonstrated comfort learning, configuring, testing, and troubleshooting complex enterprise platforms.
• Experience leading client or stakeholder meetings and trainings.
• Ability to translate operational needs into clear workflows and project requirements.
• Strong attention to detail and the ability to maintain execution quality across a project portfolio.
• Demonstrated resourcefulness when learning unfamiliar technology or resolving ambiguous problems.
• Willingness to travel up to 30% domestically (varies by product).
• Valid driver’s license required.

• Hands-on experience configuring, maintaining, testing, or troubleshooting a CRM, SIS, LMS, ERP, case-management system, or other workflow-based enterprise platform.
• Higher education experience involving student success, advising, enrollment, or institutional operations.
• Experience with change management, workflow redesign, or end-user adoption.
• Experience working between technical and non-technical teams.
• Knowledge in student success strategy, prospective student workflows  or higher education operations.
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.