Operations Project Lead

Own how operational projects come together end to end across VIP, Customer Operations, Responsible Gaming, Sportsbook and Casino for one of Australia's tech powerhouses. You're comfortable making calls in ambiguous situations, scoping things accurately and keeping them on track when priorities shift. Play a critical part in equipping Operations for growth, regulatory integrity and long term success.

• Lead end-to-end delivery of operational projects, from scoping through to measuring outcomes
• Own project plans, timelines, dependencies and resourcing across multiple concurrent initiatives
• Shape the operational project roadmap alongside the Operations Manager, taking ownership of high-impact, cross-department initiatives
• Act as delivery owner for regulated market projects, ensuring compliance and delivery standards are consistently met
• Partner with Compliance and senior stakeholders to keep project outputs aligned with jurisdictional requirements
• Manage, mentor and develop a team, allocating work and building capability across the group
• Own project and process documentation, maintaining SOPs and delivery frameworks across regulated and non-regulated areas
• Facilitate delivery governance rituals including project updates, reporting cadences and leadership check-ins
• Serve as an escalation point for delivery risks, enabling faster and more effective decision-making
• Support market expansion by preparing operations for new regulatory environments

• Proven success delivering operational or business projects in a fast paced or complex environment
• Strong experience developing and improving SOPs, frameworks and process documentation
• Experience directly managing and developing team members, with the ability to scale people leadership capability
• Track record of running multiple concurrent initiatives to time, scope and quality
• Strong project management and change management skills, with familiarity across delivery methodologies
• Excellent communicator capable of influencing at all levels, including senior stakeholders
• Strategic thinker with strong commercial and operational acumen
• Deep understanding of operational and project tools such as Confluence, Jira and Notion

• Experience within iGaming or online entertainment industry

• Market-synced pay that respects your craft and location. 
• Performance-based bonus recognition based on your impact (up to 20%).
• Help us build our crew and get paid for it with our high-value referral bonus. Because great people know great people.  

• The ultimate sandbox. Exciting, on-the-job learning opportunities.
• 1 in 3 of our people level up their roles every year. If you deliver, you move.   

True to our value of ‘Play fair’ we always hire fair. Our work and our brands are fuelled by our diverse culture. We hire for talent and grit. But we never discriminate. Your race, religion, nationality, gender identity or expression, sexual orientation, age, marital, veteran, or disability status won’t affect our hiring decision, or your trajectory here. Come as you are and get the Easygo edge.