Deputy Site Manager

Join us in our mission to redefine health care and improve millions of lives through the power of technology and compassion. At EasyHealth, we believe in advancing healthcare with a member-first approach. We're shaping the future of healthcare; one Annual Wellness Visit at a time.

EasyHealth is a leader in proactive and comprehensive healthcare, dedicated to providing thorough health assessments and preventive care solutions. Our services are designed to ensure patients achieve and maintain optimal health. To deliver better health outcomes and member experiences, EasyHealth partners with health plans and risk-bearing entities to enable value-based care.

The Deputy Manager supports the Site Manager in leading day-to-day operations of a healthcare scheduling account. This role ensures service levels are met, patient appointments are handled efficiently, and compliance with healthcare protocols is maintained. The Operations Manager supervises team performance, ensures accuracy in patient scheduling, and supports client satisfaction through consistent operational oversight.

• →Required:
  • →At least 2 years of leadership experience in a call center setting.
  • →Knowledge of HIPAA and best practices in handling patient data and appointment workflows
  • →Strong communication, coaching, and problem-solving skills
• →Preferred:
  • →Familiarity with Confluence, Jira, Air table and Power BI
  • →Hands-on experience with outbound/inbound scheduling campaigns or centralized healthcare call centers
  • →Proficiency with call center platforms (Five9, Curitics)
• →Key Competencies:
  • →Operational leadership in a healthcare setting
  • →Appointment scheduling accuracy and oversight
  • →HIPAA compliance and patient confidentiality
  • →Coaching and team motivation
  • →Data analysis and real-time decision-making