Support Engineer

Echodyne offers the world’s first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are designed for autonomous vehicles, uncrewed aircraft & drones, and security of borders, critical infrastructure, and smart cities. The company combines the patented technology of metamaterials with powerful software to create a radar sensor with unprecedented performance at commercial price points. Echodyne offers its radars to companies working in Automotive, Transportation, Critical Infrastructure Protection, Border Security, Smart Cities, Uncrewed Aircraft Systems (UAS), and Airspace Management including Urban Air Mobility (UTM).

The Support Engineer will develop a deep systems-level understanding of the Echodyne radar products and will be responsible for responding to technical questions from both customers and Echodyne field solutions engineers. This role will work closely with the broader Echodyne sales, product, and engineering organizations on a day-to-day basis. Specific tasks and engagement guidelines include:

• →Develop deep expertise pertaining to Echodyne radar products. Participate in internal training sessions, product roadmap meetings, etc.
• →Respond to customer technical questions in a timely fashion
• →Perform deep-dive data troubleshooting and statistical analysis of captured customer data when necessary
• →Manage the RMA process for defective/damaged hardware returned from both customers and Echodyne Solutions Engineers
• →Maintain and update support cases within our CRM tracking system (Salesforce.com)
• →On occasion, travel to customer locations for advanced technical support during mission-critical implementations and demonstrations.
• →Communicate and manage software/hardware defect resolution internally with Engineering organization
• →Stage and prepare radar and associated equipment for field demonstration purposes
• →Training of new products for Echodyne field engineers

• An entrepreneurial spirit and a customer-first orientation. Willingness to roll up your sleeves and do whatever it takes to get the job done.
• Ability to multi-task, work independently, prioritize tasks, honor rules of engagement; and follow policies, processes, and procedures.
• Resiliency with a positive attitude, as well as analytical, reasoning, and problem-solving skills.
• Organized and detail-oriented with excellent follow-up and decision-making skills.
• Enthusiastic with outstanding customer-communication skills
• This role is expected to work “in office” during core office hours
• Must be able to regularly lift, carry and move equipment, occasionally up to 50 pounds

•  Engineering or Computer Science degree
•  2 + years of experience in equivalent role (internships and military experience are welcome)

• Experience in managing customer activity (e.g. support tickets) in Salesforce.com
• Experience with next-generation defense hardware (e.g. radars, radios, EO/IR cameras, electronic weapons systems, etc.)
• Scripting/programming experience (e.g. Python) is a plus
• Linux experience