Enterprise Customer Success Manager (Florida)

United Statesmid

Enterprise Customer Success ManagerCustomer Success

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Quick Summary

Key Responsibilities

Lead district‑wide implementation strategy by designing thoughtful, data‑informed plans that drive measurable success. Build strong partnerships with cabinet‑level district leaders, principals,

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Enterprise Customer Success ManagerCustomer Success

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

What You’ll Do

Edmentum is on a mission to accelerate learning for every student, and as an Enterprise Customer Success Manager, you’ll be at the center of that impact. You will partner with some of the nation’s largest school districts, designing strategic implementations that help leaders achieve meaningful, scalable student outcomes. You’ll bring deep educational and implementation expertise, serving as a trusted advisor who ensures our programs deliver results.

In this role you will:

Lead district‑wide implementation strategy by designing thoughtful, data‑informed plans that drive measurable success.
Build strong partnerships with cabinet‑level district leaders, principals, and educators—earning trust as a strategic advisor and subject matter expert.
Guide program adoption by empowering district teams, strengthening implementation fidelity, and aligning Edmentum solutions with local priorities.
Monitor usage and student performance data to uncover insights and make strategic recommendations that accelerate outcomes.
Partner closely with Sales, Product, and Service teams to support retention, expansion, and customer health.
Ensure internal documentation is complete, accurate, and actionable so all partners have a clear picture of district progress and needs.

Who You Are

(12 or fewer bullets, all beginning with “You are/You have,” ending with required final bullet)

You have 7+ years of experience leading EdTech or instructional program implementations at district scale.
You have 3+ years of experience supporting SaaS‑based K–12 solutions.
You are deeply knowledgeable about curriculum, instruction, state accountability systems, and instructional practice trends.
You are experienced in engaging and influencing superintendents, cabinet‑level leaders, and principals.
You are skilled at analyzing district‑level data and turning insights into actionable recommendations.
You have strong communication skills that adapt effectively to educators, administrators, and internal teams.
You have a track record of leading through ambiguity, maintaining focus, and driving results.
You are highly organized, detail‑oriented, and comfortable managing multiple complex initiatives simultaneously.
You are collaborative and proactive, consistently building strong relationships across teams.
You have strong problem‑solving skills and the confidence to address implementation missteps directly and constructively.
You are able to travel up to 65% as needed.
You are willing to take on evolving responsibilities based on business needs.

Job Application Deadline: July 10, 2026

Pay range for this role:

$100,000—$110,000 USD

At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate.

We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life.

Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com.

As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling.