Intuit Product Expert, Northern Kentucky University

United States·Highland HeightsPart-Timemid

OtherProduct Expert

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The Opportunity: Work, Learn, and Earn This Tax Season! Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)?

Technical Tools

OtherProduct Expert

The Opportunity: Work, Learn, and Earn This Tax Season!

Want a flexible, resume-boosting job that helps you build skills while earning a strong, steady paycheck (and even tuition assistance)? TurboTax helps millions of people file their taxes each year, and a big reason for their success is their team of Product Experts who make tax season less stressful for everyone.

Education at Work (E@W) is hiring Intuit Product Experts for the upcoming tax season. You’ll represent Intuit (the makers of TurboTax) as an employee of E@W, helping customers by answering questions, troubleshooting, and making their experience as smooth as possible, all while gaining real-world customer service and tech support skills.

We’ll provide all the training you need—just bring your communication skills, willingness to learn, and a positive attitude!

Help customers use TurboTax by delivering friendly and professional service over the phone.

Answer inbound calls at the customer service center.

Follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.

Strong communication skills: you’re able to write and speak clearly, while showing empathy on every call.

Ability to understand each customer’s situation and recommend solutions that fit their needs.

You stay calm and professional, even when helping customers who are stressed or frustrated.

Keep up-to-date on product updates and tax season changes so you can confidently assist customers.

Research and analyze situations to find the best solutions for customers’ needs.

Be dependable with your schedule (overtime available when needed!).

Stay focused in a fast-paced, ever-changing environment.

Be a quick thinker who asks good questions to find answers fast.

High School diploma

Currently enrolled in a degree-granting college or university program

Must be 18 years or older.

Competitive hourly pay.

Opportunities to earn tuition assistance.

Paid training (get paid to learn!).

Access to mentors and coaches to help you succeed.

Hands-on, real-world experience to boost your résumé.

Minimum of 18-20 hours per week (with the chance to work more during school breaks, up to 29 hours per week).

Must be available to work during core hours:

Peak Tax Season (January through April): Shifts available 7 days a week, 5:00 am – 9:00 pm PST, some weekend hours required.

This is a seasonal role running from January through April.

International students on university sponsorships are welcome to apply. (We are unable to hire students who require other visa sponsorships, including F-1, CPT, or OPT.)

This position is seasonal, running from January to April. Students who meet performance standards will be invited back for the next tax season.

E@W is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.