Junior Customer Service and Success Specialist - Dutch (f/m/d)

At eGroup, our Customer Service Specialists bridge the gap between what our customers need and what we deliver — helping us not only meet but exceed expectations. In this role, you’ll support our Dutch customers throughout their entire journey, from onboarding to the end of their time with eGroup.

• Drive a seamless customer experience that creates positive sentiment for our brand 

• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers 

• Maintain accurate records of customer interactions and steps taken to resolve issues 

• Experience in a customer-facing role, preferably handling customer service, care, or success

• Proven track record of delighting customers and exceeding their expectations

• Proficiency with customer service software

• Excellent attention to detail

• Ability to communicate in more than one language

• Tertiary degree preferred

• A Junior Customer Service Specialist will have 1-2 years of experience in eGroup. The incumbant will work on simple cases under the close guidance of a Senior Customer Service Specialist or Team Leader

• Manage customer conversations across all our support channels (online and via phone)

• Onboard new customers under supervision and after their own onboarding

• Build the foundation for a long-term customer relationship

• Encourage organic growth

• Take responsibility for customer concerns and follow up issues to resolution for “complaints and feedback”

• Be the ambassador for our products and service such as customer portal and APP

• Ensure seamless documentation of campaigns and the conversation in our CRM system

• Provide customer advice and change of customer profiles when needed

• Monitor and modify contracts under the guidance of a Senior Customer Service Specialist or line manager