Technical Customer Support Specialist - Mandarin

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

• Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved

• Provide high-quality technical support in both English and Mandarin

• Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations

• Identify patterns across support tickets and surface product gaps to engineering and product teams

• Build and maintain documentation that actually helps — clear, accurate, and kept up to date

• Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs

• 2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience

• Native or near-native Mandarin proficiency, with strong written and spoken English

• Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself

• Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript

• A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside

• Experience working autonomously in a fast-moving, international, remote team

• Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it

• Analytically sharp with a first-principles approach to debugging and problem-solving

• A strong communicator who can translate technical complexity into clear, actionable responses — in both English and Mandarin

• Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard

• Energised by a startup environment where things move fast and you can have real impact

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