Platform Operations Engineer

United States·New Yorkfull-timemid

Infrastructure & CloudPlatform Operations Engineer

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Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Key Responsibilities

Drive cross-functional technical projects and own, optimize, and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems Conduct deep discovery on stakeholder needs across…

Requirements Summary

Proficiency in Python and SQL 2+ years of experience building and scaling business operations with a technical skew Hands-on experience with systems development, data administration, APIs, webhooks, custom workflows, and integrations Strong…

Technical Tools

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At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

~1 min read

We are looking for a Platform Operations Engineer to lead high-impact, strategic, technical projects that will drive the operational scalability of the organization as we rapidly grow. This role will operate at the intersection of business strategy and technology and serve as a critical bridge across functional areas, including our Customer Success, Sales, Marketing, Product, Engineering, and Data teams. You will take significant ownership in high-visibility customer-facing and business operations systems in optimizing our current tech stack, leading evaluation and procurement of new platforms, and designing and building custom solutions when market offerings don’t meet our needs.

The ideal candidate will complement the organization with a unique blend of business / operations experience, technical capability across systems architecture and development, understanding of SaaS processes, and a passion to build systems to drive proactive, scalable, and data-driven business and customer management.

Responsibilities

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Drive cross-functional technical projects and own, optimize, and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems
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Conduct deep discovery on stakeholder needs across functional areas, design and build custom technical solutions to enhance automation, analytics, and scalability across workflows, and own adoption and outcomes across the organization
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Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey and how our operations teams engage with them
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Build business analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
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Evaluate, select, and implement new, market-leading technologies based on technical and business requirements
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Work with AWS, databases, APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
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Partner with leadership and cross-functional teams, including Customer Success, Sales, Marketing, Product, Engineering and Data, to maximize adoption and operational efficiency
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Act as a subject matter expert for business operations systems architecture, best practices, and operational improvements
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Attract top-tier talent to join our driven team

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

~1 min read

Proficiency in Python and SQL
2+ years of experience building and scaling business operations with a technical skew
Hands-on experience with systems development, data administration, APIs, webhooks, custom workflows, and integrations
Strong technical and problem-solving acumen with the ability to design, implement, optimize, and troubleshoot scalable systems that improve efficiency
Experience working cross-functionally across stakeholders to ensure smooth operations
Excellent communication skills, able to translate technical concepts into actionable insights
Willingness to work in person at our offices 4-5 days a week

Experience with platform architecture and analytics in a SaaS environment
Experience with AWS cloud infrastructure
Experience in client-facing roles
Understanding of SaaS metrics, strategies, and lifecycle management

What We Offer

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Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:

✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!