Product Solutions Lead

New York Cityfull-timelead

OtherLead

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Quick Summary

Overview

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

Key Responsibilities

Resolve the most complex technical issues across EliseAI's product suite: SQL, logs, APIs, root cause, business impact Build a direct relationship with Engineering that makes both sides faster, no intermediaries, no walls Coach your team of analysts…

Requirements Summary

4+ years of experience in technical support, product operations, or solutions roles Prior experience managing or mentoring team members Strong analytical skills and a bias toward data-driven decision-making Experience investigating issues using SQL,…

Technical Tools

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At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

About the Role

~1 min read

Most people in support-adjacent roles spend their careers asking permission to talk to Engineering. Submitting tickets. Waiting. Getting answers too late to matter.

That's not this job.

As a Product Solutions Lead, you own a vertical: its health, its client relationships, its output. You sit at the intersection of Engineering, Product, and CS with the access and mandate to actually move things. You'll manage a team of 3 to 5 Product Solutions Analysts and build something Engineering trusts enough to bring into real decisions.

Responsibilities

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Resolve the most complex technical issues across EliseAI's product suite: SQL, logs, APIs, root cause, business impact
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Build a direct relationship with Engineering that makes both sides faster, no intermediaries, no walls
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Coach your team of analysts in real time, raising the floor on quality, speed, and technical depth
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Translate patterns and friction points from the ground into something Product and Engineering can act on
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Own team standards: documentation, escalation protocols, ticket quality, and client communication
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Track segment health metrics and act on them before anyone has to ask

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff.

We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

Requirements

~1 min read

4+ years of experience in technical support, product operations, or solutions roles
Prior experience managing or mentoring team members
Strong analytical skills and a bias toward data-driven decision-making
Experience investigating issues using SQL, logs, or API tools
Experience with support platforms and CRMs (e.g., Zendesk, Salesforce)
Exceptional written and verbal communication skills
Proven experience in a customer-facing role
Demonstrated ability to balance hands-on technical work with team leadership
Ability to work onsite in NYC 4 to 5 days per week

What We Offer

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Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

What We Offer

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✓Equity in the company

✓Medical, Dental and Vision premiums covered at 100%

✓Fully paid parental leave

✓Commuter benefits

✓401k benefits

✓Fitness & home services stipend to cover part of your expenses so you can focus on what matters

✓A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office

✓Unlimited vacation and paid holidays

✓We'll cover relocation packages and make the move exciting, not painful!

What We Offer

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The salary range for this role is $130,000 - $160,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com