Senior Restaurant on-boarding Specialist

Elmenus is a leading food discovery and ordering platform dedicated to helping people find and enjoy meals they will love. With a vision to uncover the best dishes in each city, Elmenus provides a personalised experience, connecting diners with restaurants offering meals that match their tastes. The platform empowers food lovers to explore a wide variety of cuisines and supports restaurants in reaching their most passionate customers. Elmenus is reshaping how people discover and experience food.

• Own the end-to-end oversight of restaurant operations performance, ensuring all outlets consistently operate at their highest standard.

• Track and analyze the Restaurant Success Rate across all outlets on a daily, weekly, and monthly basis, identifying trends and driving improvements.

• Monitor restaurant Handling Time across restaurant operations, measuring order-to-serve cycles and ensuring adherence to defined service standards.

• Measure and act on restaurant Waiting Time data, proactively identifying bottlenecks and coordinating with outlet teams to resolve delays.

• Conduct scheduled and unannounced on-ground visits to restaurant locations, assessing live operations, staff performance, and SOP compliance.

• Deliver on-site coaching and corrective guidance to outlet managers and ground teams during field visits, and submit structured visit reports.

• Diagnose root causes behind performance deviations through data analysis and direct field observation, and implement corrective action plans.

• Develop and enforce standardized SOPs and best-practice playbooks across all restaurant outlets to maintain consistency and quality.

• Prepare and present weekly and monthly operational performance reports.

• Collaborate cross-functionally with Commercial, Support Center, and Fleet teams to resolve operational challenges and ensure frictionless day-to-day operations.

• Escalate critical compliance failures or recurring performance issues through the appropriate channels with speed and accuracy