Regional Manager, Customer Success (West)

United States·Santa Claramid

OtherCustomer Success ManagerRegional ManagerCustomer SuccessRegional Director Of Customer Success

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Quick Summary

Key Responsibilities

A team of 5–8 Customer Success Managers covering the Western part of USA Regional performance: renewal rate, NRR, product adoption, and customer health Account strategy, pipeline reviews, QBR prep,

Technical Tools

OtherCustomer Success ManagerRegional ManagerCustomer SuccessRegional Director Of Customer Success

Location: Santa Clara, CA
Compensation: $150,000-$160,000 (Base)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Customers are our North Star
No Fear – Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.