Regional Manager, Customer Success (West)

United States·Santa Claramid

OtherCustomer Success ManagerRegional ManagerCustomer SuccessRegional Director Of Customer Success

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Quick Summary

Overview

Location: Santa Clara, CA Compensation: $150,000-$160,000 (Base) Regional Manager, Customer Success — West USA . We're looking for a leader who can coach from the front — and show up in person when it counts. This is a player-coach role to start.

Requirements Summary

3–5 years of experience leading a team of CSMs in B2B SaaS The ability — and willingness — to dive deep into customer situations yourself A coaching instinct: you develop people, not just manage them Strong CS operations fundamentals: forecasting,…

Technical Tools

b2bcustomer-successforecastingsaas

Location: Santa Clara, CA
Total Compensation: $150,000-$216,500

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Customers are our North Star
No Fear – Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.