Emplifimonster20d ago

IT Operations Specialist

Praguemid

OperationsIT & AdministrationIt Operations Specialist

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Quick Summary

Key Responsibilities

Monitoring and maintaining IT systems and services all around the world (9 offices) Resolving help desk escalations (MacOS,

Technical Tools

OperationsIT & AdministrationIt Operations Specialist

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

The Global IT Operations team is spread across the United States, Canada, and the Czech Republic. We take care of the company’s business applications and End-user infrastructure, supporting around 700 employees and contractors. The team is led from Prague, Czech Republic.

The goal of this role is to keep Emplifi’s employees up and running day to day. We’re looking for someone who is service-oriented and enjoys creating a great experience for our internal customers. Strong English communication skills are essential. This role is primarily on-site, with some flexibility.

Responsibilities

~1 min read

→Monitoring and maintaining IT systems and services all around the world (9 offices)
→Resolving help desk escalations (MacOS, Windows)
→Solving everyday users’ and technical issues within the offices
→Managing and maintaining company HW and SW tools, management of company technical equipment, keeping records, and arranging maintenance
→Training employees
→Creating technical documentation and other non-technical manuals
→Vendor management and communication with suppliers
→Automating and innovating internal processes

Very good overview and interest in the IT field, including audio/video
Experience with everyday communication with clients (internal/external)
Knowledge of TCP/IP and network management will be considered a great advantage
Proactive customer-oriented approach to people from both technical and non-technical departments
Experience with below listed systems on the administrator level:
- Google Workspace
- Okta or similar SSO solutions
- Atlassian (Jira/Confluence)
- MDM (Kandji/Workspace One or similar)
- Communication platforms (Slack, Google Meet, Zoom, etc.)
- Security software and password manager

Advanced knowledge of OS Windows and Mac OS; knowledge of Linux/Unix is an advantage
Good time management, ability to meet deadlines and finish assigned projects, and analytical thinking
Interest in simplifying and automating tasks
Ability to work independently, but be a team player
Experience with programming languages is an advantage
Fluency in English for everyday communication with colleagues and suppliers; good knowledge of the Czech language is preferable, but is not obligatory