IT Operations Specialist

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

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  Q4-2025 Shareholder Letter
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  Q3-2025 Shareholder Letter
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  Q2-2025 Shareholder Letter

• →Own user/device lifecycle, SaaS admin, and support operations
• →Lead onboarding, offboarding, and role-change processes with HR and partners
• →Improve cross-functional workflows and document handoffs
• →Mentor junior staff and handle high-impact escalations
• →Track SLAs, backlog, CSAT; run root-cause analyses
• →Prototype and implement automation-first improvements
• →Administer core SaaS tools with security and audit focus
• →Translate engineering rollouts into operational runbooks
• →Maintain macOS endpoint compliance, MDM, and patching
• →Contribute to incident response as needed

• 4+ years in IT operations or systems administration
• Experience administering SaaS and device management tools (e.g., Google Workspace, Okta, Mosyle)
• Strong macOS knowledge and Bash/Python scripting skills
• Familiar with endpoint compliance and security best practices
• Data-driven with experience tracking SLAs and operational metrics
• Strong communicator and mentor for junior team members
• Experience using AI-native productivity and automation tools

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading compensation paired with clear promotion pathways.
• Retirement Made Simple: 401(k) plan with company match and immediate vesting. 
• Flexible Time Off: Recharge on your terms, ensuring maximum productivity.
• Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
• You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.