Senior Software Engineer R&R

Emplifi is a leading unified customer engagement platform that empowers more than 20,000 of the world’s top brands — including McDonald’s, Ford Motor Company, and Delta Air Lines — to deliver connected, empathetic experiences across marketing, commerce, and care. With integrated solutions for social media marketing, social commerce, customer care, and unified analytics powered by AI, Emplifi enables brands to deepen customer relationships, drive product sales, and strengthen loyalty. Headquartered in New York, Emplifi is a trusted partner to major digital and social platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. Learn more at www.emplifi.io.

Emplifi’s Ratings & Reviews platform helps brands collect and showcase customer feedback to build trust and boost conversions. Its Speedflex™ widgets load 85% faster and support a range of review types, including visual content and Q&A. The platform simplifies review collection and integrates easily across email, SMS, apps, and loyalty programs. With customizable designs, strong moderation tools, and deep analytics, businesses can manage reviews effectively and gain insights into customer sentiment.

As a Software Engineer you will play a vital role in building and maintaining applications and back-end services of the Rating and Reviews (R&R) product within the Social Commerce group. We are looking for someone with prior Engineering experience, ideally within the E-commerce and SaaS space.

The Software Engineer’s primary focus will be on web services, mostly built with Java. Scalability and quality of performance will be of utmost importance, as we continue to scale and integrate our services into the broader Emplifi Suite.

This role will require a deep technical understanding of our system and products to effectively execute, while providing insightful product and user focused decision making when needed. They will work closely with Design, Product, and DevOps to develop and maintain our embedded content galleries, as well as our management dashboard used by hundreds of major brands across the world.

• →Work closely with designers, PMs, and engineers to tackle challenging problems in the Collect, manage, and display high-quality product reviews, Q&As, checkout comments, and seller ratings that drive conversions and engagement at the point of purchase from start to finish
• →Collaborate and extend projects across a variety of R&R services, including scalable back-end APIs, embedded widgets, integrations with e-commerce platforms, email and sms providers, etc.
• →Consistently challenge and influence the direction of our product offerings with confidence through both technical and user-focused thinking
• →Architect and develop high-performance, highly available, and secure software solutions that scale to millions of users, leveraging your full-stack expertise to drive continuous innovation and efficiency
• →Communicate effectively with product management, design teams, architects, and other development and technical teams to ensure our customers receive maximum value from our product offerings
• →Apply your infrastructure and scripting knowledge to support team-wide DevOps initiatives and engineer enablement work
• →Take ownership of system reliability by diagnosing and resolving bugs and issues that emerge from real-world usage and customer interactions, ensuring a seamless user experience
• →Use your experience to expand engineering best practices, documentation, and other key processes for our growing team

• Developer who enjoys technical challenges and is eager to learn and explore various technologies in full-stack development
• Solid JEE foundation, Experience with Groovy, Grails or Spring Boot
• Experience with event-driven architecture and messaging systems such as Apache Kafka
• Familiarity with search technologies like OpenSearch or Elasticsearch
• Strong skills in SQL, Hibernate, and Spring Core, with experience in relational databases, familiarity with NoSQL data stores is a plus
• Strong knowledge of web standards and advanced front-end technologies, including JavaScript, React.js, jQuery, or other frameworks like Bootstrap or Angular
• Experience with eCommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento would be a plus
• Experience with microservices architecture
• Experienced in Agile project frameworks and familiar with work management tools such as Jira
• Very proactive approach to solving problems
• Excellent communication skills, written and verbal. Ability to write documentation clearly and concisely, and to communicate well with non-IT personnel