Scheduler - Evergreen

We are seeking a medical scheduler to join our team. This role offers the flexibility of remote work for Ohio residents, with an initial three-month onsite training period to ensure you are fully equipped for success. 

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

• Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications.
• Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing.
• Work with callers to resolve complex problems by gaining an understanding of large scale operational processes.
• Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences.
• Utilize software systems to facilitate patient interactions.
• Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient.
• Help promote a culture of positivity and team work across your team.

• Individuals looking for a career, not just a job, who are interested in making an impact on patient care and growing in an organization.
• Self-starters who are pro-active and eager to find solutions.
• Proven ability to critically think through complex problems and adapt quickly to new procedures as the health care industry changes.
• Ability to maintain a sympathetic and calm demeanor to callers, demonstrating high emotional intelligence and an understanding of social ques.
• Motivated contributor who is comfortable working in an office atmosphere.
• High school diploma or equivalent combination of education and experience required. Prior healthcare experience preferred, but not required.

If you are ready to join the Buckeye Community and experience a fast paced, exciting opportunity in a collaborative team atmosphere, apply today!