Business Improvement Specialist, Service Delivery

• Lead initiatives that transform service delivery and performance
• Drive improvement in a purpose-led organisation making a real difference to New Zealanders’ lives
• Drive measurable gains across cost, quality and productivity
• Partner with leaders and teams to deliver impactful, sustainable improvements
  

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider. 

Mō tēnei tūranga mahi | About this role

We are looking for an experienced and motivated Business Improvement Specialist, Service Delivery to lead continuous improvement initiatives across our Service Delivery function. This is an exciting opportunity to play a key role in shaping how we deliver services, improving outcomes for our customers, and driving operational excellence across our organisation.

In this role, you will take ownership of identifying, analysing, and implementing improvements across end-to-end service delivery processes. You will use data and insights to prioritise initiatives that reduce inefficiencies, improve productivity, and enhance service outcomes. Working closely with leaders and teams across the organisation, you will develop and drive a clear improvement roadmap aligned with Enable’s strategic priorities and funder expectations.

A key part of the role is leading change and building capability. You will influence and engage stakeholders across Service Delivery and Operations, supporting teams to embed improvements into business-as-usual practice. You will also lead the delivery of improvement initiatives, ensuring measurable benefits and sustained performance gains across cost, service, and productivity.

What you'll bring:

•    Proven experience in business improvement, transformation, or project delivery
•    Strong ability to translate data into actionable insights and measurable outcomes
•    Demonstrated success in leading cross-functional change and influencing stakeholders
•    Experience aligning delivery to KPIs, performance targets, and benefits realisation frameworks
•    Knowledge of continuous improvement methodologies (Lean, Six Sigma, Agile desirable)

If you are passionate about continuous improvement, making a difference, and working as part of a purpose-driven organisation, we would love to hear from you.

Applications close: Sunday, 31 May 2026

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website. 

Please note: You must be a NZ Resident or hold a valid NZ work visa to apply.