Enablecomp5d ago

Manager, Client Delivery - Revenue Cycle (REMOTE)

United States·FranklinRemoteFull-Timemid

OtherClient

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Quick Summary

Overview

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations,

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OtherClient

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives. This role partners closely with Revenue Services, Client Success, Implementation, and other internal teams to drive alignment across the client lifecycle, while escalating strategically to the Client Alignment Director as needed.

Independently own operational alignment for assigned client accounts

Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies

Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities

Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions

Partner with clients to align operational expectations with internal capabilities and constraints

Monitor operational performance indicators and inventory health to identify emerging issues or deviations

Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams

Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up

Track action plan progress and validate effectiveness over time

Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward

Own preparation and facilitation of monthly operational reviews and recurring client touchpoints

Develop agendas, reporting narratives, and discussion materials tailored to client priorities

Lead client discussions with confidence, professionalism, and consultative presence

Document meeting outcomes, decisions, and action items, ensuring clear follow-through

Serve as a consistent and reliable operational presence for assigned client accounts

Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints

Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle

Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments

Advocate for client needs while balancing enterprise standards and scalability

Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems

Apply Client Alignment methodologies and standards consistently across assigned accounts

Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio

Contribute to process improvement initiatives, workflow refinement, and documentation updates

Support onboarding and knowledge transfer for new team members as needed

Other duties as assigned

Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required

3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments

Foundational understanding of operational workflows, data interpretation, and client support models

Strong written and verbal communication skills with the ability to convey operational information clearly

Demonstrated ability to independently manage client relationships and operational discussions

Strong analytical skills with the ability to interpret data and translate it into actionable insight

Excellent written and verbal communication skills, including client-facing presentation experience

Proven ability to influence without authority in cross-functional environments

Timely and regular attendance

Equivalent combination of education and experience will be considered

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Practices and adheres to EnableComp’s Core Values, Vision and Mission.

Consultative mindset with a focus on problem-solving and continuous improvement

Strong organizational skills and attention to detail

Ability to receive feedback and apply it to improve performance and professional growth

Professional presence appropriate for client-facing interactions

Willingness to learn and adapt in a dynamic, evolving operational environment

Demonstrated ability to escalate issues appropriately with clarity and confidence